Customer Service Coordinator

Honeycomb is delighted to be partnering with a growing distribution company in Dublin 22 to recruit for a Customer Service Coordinator to join their ever-growing planning team. The teams will operate extended hours across 7 days a week and will require the successful candidate to operate a flexible working pattern in order to be available to the team as required.
The Client
Specialising in the distribution of temperature-controlled products in Ireland, this company's lines of expertise including conducting, coordinating and adhering to specific delivery instructions, they are now recognised as one of the leading temperature-controlled distributors in Ireland. As a service provider, they recognise that the success of the business reflects the high calibre of personnel they have throughout the business.
The Role
This role will report into the Transport Manager and will join the Planning Team with the responsibility of scheduling a team of drivers and the associated fleet movements, with a view to staff and fleet numbers increasing in line with planned phased growth and roll out. This role is crucial to the success of top-quality service.
Responsibilities:

• Complete the day-to-day planning and scheduling of home deliveries to customers in addition to daily stock movements to nominated depots across the ROI
• Ensure planning for effective utilisation of resources in line with deliveries
• Liaise with Transport Manager and Operations Team to update on service and scheduling issues as necessary
• Monitor delivery timings and driver locations to ensure the smooth operation of service
• Be a point of contact for drivers on the road in relation to routes, deliveries or customer issues
• Deal with queries from grocery partner and responding in a timely manner
• Liaise with the Transport Manager and Maintenance team on off-road vehicles ensuring accurate planning
• Adhere to budgets in relation to costs as advised by the Transport Manager - hours, agency etc.
• Communicate effectively to drivers regarding their working schedules and routes
• Ensure accuracy of driver clock information in relation to working hours on the Company Time and Attendance System feeding information across to payroll
• Act as the first point of contact for customer complaints, non-deliveries or rescheduled deliveries
• Provide first class customer service, leading by example and assist in communicating standards to the driver team
• Ensure driver hours follow the Working Time Act and taking action to amend as necessary

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Tammy McKeown, Specialist Recruitment Consultant, Honeycomb Jobs Ireland. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.