Customer Support Agent

Honeycomb is delighted to be partnering exclusively with an established professional services company in Belfast to aid in the search for a customer support agent to join their busy team

This is a great opportunity with a friendly, established professional services company. If you have a background in customer service or perhaps professional services and are looking for a change of career in a supporting, welcoming environment we'd love to hear from you. This company offers a fantastic opportunity to learn and support both clients and customers whilst getting an insight into the world of professional services

Your Package/Benefits:

• Salary dependant on experience
• Hybrid working scheme to include 2 days in the office (after initial training)
• 25 days holiday + up to 12 bank holidays
• 20% pension contribution
• Life assurance scheme
• Extra day off for your birthday
• Excellent training, study and volunteering opportunities

The Role

• Provide excellent support to Brokers, customers, and internal teams through professional communication channels
• Resolve phone, email, and online queries on mortgage applications, case tracking, and account details
• Direct customer calls to relevant teams to ensure efficient resolution
• Collaborate with Branch, Savings, Underwriting, and Mortgage teams
• Record all discussions, queries, and agreements in systems like Activate and MSS
• Maintain strong knowledge of products, procedures, and policies
• Explain branch savings and mortgage processes to customers or Brokers
• Adhere to Treating Members Fairly standards
• Perform reporting and administrative tasks as needed

Essential Criteria

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
• Experience within banking or mortgages preferred
• Customer service experience
• Ability to use initiative, work under pressure, manage workloads and meet deadlines
• Excellent interpersonal and organisational skills
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft Office

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Caoimhe Fairfield at Honeycomb on 028 9013 1228

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs.