Communications & Facilities Team Leader

  • £25000 - 35000
  • Permanent

Posted: 30 January 2020

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Honeycomb is assisting our client, a prestigious Global Law Firm, with the recruitment of a Communication and Facilities Team Leader. This is a permanent and full time position.

The Client

A Global Law Firm with a presence in over 30 countries worldwide.

The Role

The Communications centre is the first point of contact for all new businesses and external callers. It provides a range of transactional and information services to both London and Belfast offices in relation to a 24/7 Switchboard service, facilities helpdesk (handling requests for maintenance and engineering), space reservations (including car park bookings), catering, general directory enquiries, housekeeping, vending, stationary and pest control.

The role of the Communications & Facilities Team Leader is to ensure a high quality service is delivered in accordance with the needs of the client (both internally and externally) in relation to the above. The Communications & Facilities Team Leader is required to lead a team of up to 6 administrators ensuring accuracy and timeliness of work in accordance with pre-determined metrics. The role also involves continually striving to enhance the effectiveness and efficiency of the reporting systems and transactional processes.

Areas of responsibility will include:

* Stakeholder engagement

* People Management

* Switchboard management

* Facilities Management

* Service delivery

A full job description is available on request.

Key requirements

* Strong understanding in the function of a screen based switchboard (Arc an advantage);

* Good understanding of a call-logging tool (Assyst an advantage);

* Experience of working within a Corporate Helpdesk/Switchboard team within a demanding professional services environment.


A competitive salary and benefits package

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Louise Quinn, Professional Services Manager at Honeycomb 028 9620 7050

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs

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