Band 3 Emergency Department Administrator

Honeycomb are delighted to be working with the Royal Victoria Hospital to recruit for a Band 3 Emergency Department Administrator. This role is based in Belfast and is temporary with the potential for extension.

Location: Royal Victoria Hospital

Salary: £12.75 plus enhanced shift allowances

Hours: Service operates 24/7, 365 days per year

Contract: Temporary with the potential for extension

Are you organised, resilient, and able to stay composed in a busy environment? Do you enjoy supporting others and contributing to high-quality patient care?
We are seeking a proactive Band 3 Administrator to support the Emergency Department, playing a key role in assisting clinical teams and helping to ensure a positive patient journey from arrival onwards.

This role offers the chance to work within a fast-moving, essential service at the core of urgent and emergency care.

The Role

As part of the Emergency Department administrative team, you will provide essential day-to-day support across a wide range of duties including:

• Deliver a high standard of customer service to patients, relatives, and visitors
• Welcome patients and provide clear, accurate information
• Work closely with the multidisciplinary team to ensure effective communication of patient needs
• Help maintain a safe, tidy, and well-organised department
• Keep patients informed about waiting times, admissions, and discharges
• Support patient liaison activities and information flow
• Monitor and replenish departmental stock for patients and staff
• Maintain patient confidentiality, dignity, and privacy at all times
• Answer telephone calls and respond to patient enquiries in a professional manner
• Photocopy Emergency Department notes for admitted patients
• Report IT or printer faults and follow up with the IT team
• Record details of patients arriving via ambulance
• Update noticeboards and remove outdated information
• Arrange patient transport, including NIAS, taxis, or relatives
• Follow up blood results, CT scans, and other investigations
• Order and manage clerical supplies
• Communicate with patients, relatives, and carers, escalating concerns to nursing staff when appropriate
• Provide cover for ED Reception / ATTEND / MIU during staff shortages
• Manage confidential waste disposal
• Send outpatient referrals via Outlook as requested
• Request porters through the Encompass system
• Scan patient documentation in real time (e.g. ambulance PRFs, GP letters, nursing home paperwork)

Essential Criteria

Qualifications / Experience

Either:

• 4 GCSEs (A-C / 9-4), including English Language (or equivalent/higher), plus at least 1 year of clerical or administrative experience

Or:

• A minimum of 2 years' clerical or administrative experience

Knowledge, Skills & Abilities

• Competent in Microsoft Office, particularly Word (or equivalent)
• Able to work effectively as part of a team and independently when required
• Strong organisational skills with the ability to manage competing priorities
• Clear and confident communicator with patients and colleagues
• Calm, professional, and efficient under pressure

Why Join Us?

• Competitive hourly rate of £12.75, with enhanced rates for evenings, nights, weekends, and public holidays
• Be part of a supportive and inclusive team within a vital hospital service
• Gain valuable experience in a dynamic clinical setting
• Opportunity for contract extension
• Weekly pay

To apply in confidence, please submit your CV via the link provided or contact Ashlea Parte for further information.

Applicants who require adjustments or support during the recruitment process are encouraged to make contact so appropriate arrangements can be made.

Please note: Successful applicants may be required to complete a Basic or Enhanced Access NI check (£18+). Having a criminal record will not automatically exclude you; all disclosures are handled in strict confidence. Further details can be found at www.nidirect.gov.uk/campaigns/accessni-criminal-record-checks.

Honeycomb is committed to equality of opportunity for all applicants. Due to application volumes, we may be unable to respond to every candidate individually, but we sincerely thank you for your interest.