Band 3 Secretary (Ards)

Honeycomb are delighted to be working with Ards Community Hospital to recruit a Band 3 Secretary. This role offers an immediate start and is temporary with the opportunity for extension. The hourly rate for this role is £12.75.

Location: Ards Community Hospital

Pay Rate: £12.75 per hour

Working Pattern: Monday- Friday 9:00am- 5:00pm

Contract: Temporary with the opportunity with extension

Are you an experienced Secretary or a strong Administrator seeking a rewarding role within the healthcare sector? This is a fantastic opportunity to join the Outpatients Team at Ards Community Hospital. In this role, you will play a vital part in supporting clinic operations and delivering high-quality administrative services.

Key Responsibilities

• Act as a first point of contact for service users and healthcare professionals via phone and in person
• Process customer requests, requisitions, and queries accurately and efficiently
• Schedule and coordinate deliveries and collections of equipment and continence products
• Maintain accurate records across internal systems and databases
• Liaise with clinical staff such as Occupational Therapists and District Nurses
• Manage documentation including delivery notes, collection dockets, and requisitions
• Support stock control, order processing, and returns to suppliers
• Investigate and resolve customer queries in a timely and professional manner
• Assist with stock counts and catalogue management
• Provide administrative support to management as required

Essential Criteria

You must meet one of the following:

• 5 GCSEs (A-C) including English and Maths plus 1 year of relevant experience
  OR
• 2 years' relevant experience in a customer service, procurement, or logistics environment

Relevant experience should include:

• Customer service and call handling
• Order processing
• Use of Microsoft Office (Word, Excel, Outlook)

Key Skills

• Strong communication and interpersonal skills
• Excellent organisational and administrative abilities
• Ability to manage and prioritise workload effectively
• High attention to detail and accuracy
• Ability to deliver high standards of customer service
• Confidence using IT systems and databases

Additional Information

If you would like to apply or find out more about this role, please contact Geraldine Stevenson at Honeycomb using the details provided.

If you have a disability and require support at any stage of the recruitment process, please let us know so appropriate arrangements can be made.

Please note successful applicants may be required to complete a Basic or Enhanced Access NI check (cost approximately £18+, depending on role requirements). A criminal record will not automatically prevent appointment, and all disclosures will be treated in the strictest confidence. Further details are available via the NiDirect Access NI website.

Honeycomb is proud to be an equal opportunities employer and welcomes applications from all suitably qualified candidates.