Banking Customer Service Advisor (Dunmurry)

Honeycomb is delighted to partner with a leading Northern Ireland bank in the search for multiple Customer Service Administrators, based in Dunmurry. This is a fantastic opportunity to join a well-established financial institution on a temporary, ongoing basis, with the potential for long-term extension.

Enjoy the benefits of hybrid working, a supportive team environment, and excellent on-site amenities, including free parking and a fully equipped canteen.

The Role

As a Customer Service Administrator, you'll play a key role in supporting day-to-day operations by providing efficient, accurate administrative and customer service support to one of Northern Ireland's leading banks.

Your responsibilities will include:

• Accurately inputting and processing data across internal systems
• Scanning and managing important documentation
• Handling customer queries via phone and email with professionalism and care
• Maintaining accurate records
• Preparing and reviewing documents and spreadsheets
• Supporting general administrative tasks, including mail handling, document preparation, quality checks, and basic system maintenance

The Person

You are detail-oriented, proactive, and enjoy working in a supportive team environment. You take pride in delivering high-quality work and great service to internal and external stakeholders.

Essential:

• Strong IT skills and confidence using Excel, Word, and internal IT systems
• Previous experience in an administrative or customer service role
• Comfortable communicating with customers and third parties over the phone
• High level of accuracy and attention to detail
• A positive, can-do attitude and a willingness to support team goals

Desirable:

• Previous experience in the banking or financial services sector

How to Apply

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on 028 96 20 70 50.

If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

*Please note that due to the current climate, it is not possible for us to contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present, which is not allowing us to call everyone individually. We thank you in advance for your understanding.*