Business Support Executive

Honeycomb is delighted to be partnering with a growing and innovative organisation to recruit a Business Support Executive. This is a fantastic opportunity to join a collaborative team delivering high-quality digital learning solutions to organisations across the UK and Ireland.

With a four-day working week, predominantly remote working and an attractive benefits package, this role offers an excellent work-life balance while allowing you to contribute to a fast-paced and evolving digital learning environment. The company's office is conveniently located close to a train station, with team members typically required to attend around once per month. Employees are also welcome to work from the office more frequently if they prefer.

This role would suit a highly organised and proactive individual who enjoys working with digital platforms, supporting customers and managing multiple administrative processes.

The Role

As a Business Support Executive, you will play a key role in supporting the day-to-day delivery, administration and ongoing improvement of the company's eLearning platform. You will work closely with customers and internal teams to ensure users can access and utilise the platform effectively while maintaining accurate records and supporting business operations.

Key responsibilities include:

* Managing user access and enrolment across the platform, including creating enrolment links and onboarding instructions
* Monitoring course activity and completion, maintaining user accounts and ensuring platform data remains accurate and up to date
* Producing and distributing reports while maintaining spreadsheets for data management and sales analysis
* Supporting invoicing processes, including tracking course usage, preparing invoices and responding to customer queries
* Providing first-line technical support to customers and resolving platform-related queries where possible
* Managing customer support tickets within HubSpot and maintaining accurate records of queries and resolutions
* Supporting internal teams with platform updates, customer setups and ongoing improvements
* Responding to general enquiries via phone and email and supporting wider team initiatives as required

The Package
* Salary: £22,000 - £24,000 depending on experience
* Working pattern: Four-day working week (Monday - Thursday, 9AM - 5PM)
* Working model: Predominantly remote, with office attendance typically once per month. Employees are also welcome to work from the office more regularly if they prefer
* Lucrative holiday allowance
* Generous pension contribution
* Private medical insurance
* Office location close to a train station, providing easy access when attending in person

The Person

Essential Criteria

* GCSE (or equivalent) in English and Maths at Grade C/4 or above
* At least one year's experience in an office-based or administrative role
* Experience working in a customer-focused environment
* Strong working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint)
* Good understanding of internet-based systems and digital platforms
* Excellent organisational and time management skills with strong attention to detail
* Strong written and verbal communication skills
* Ability to manage multiple tasks and meet deadlines in a busy environment
* Proactive, solutions-focused approach with the ability to take ownership of tasks

Desirable Criteria
* Experience using Learning Management Systems (e.g. Moodle)
* Familiarity with CRM systems such as HubSpot
* Knowledge of invoicing platforms such as Xero or Sage
* Experience working with data reporting or sales analysis spreadsheets

To discuss this opportunity in complete confidence, please submit an up-to-date CV via the link provided or contact Alice Browne at Honeycomb on 028 9013 1222.

If you require any adjustments or support during the recruitment process due to a disability, please contact us directly to discuss your requirements.

Honeycomb is an equal opportunity employer.

If this role is not suitable for you at present, we may still be able to assist with alternative opportunities. Please visit Honeycomb to view our current vacancies.