Business Support Officer

The Company

Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.

The Role

The organisation is seeking a Business Support Officer to provide a comprehensive range of professional, technical and administrative support services within its Planning function. Working as part of a flexible Business Support team, the post holder will contribute to the delivery of efficient, customer-focused and innovative Planning services, supporting both operational delivery and wider business continuity objectives.

This is a part-time role (22.5 hours per week, Wednesday to Friday)

Key responsibilities include:

• Providing a confidential and professional business support service across all Planning functions

• Acting as a first point of contact for public, business and stakeholder enquiries via telephone, email and in person

• Providing procedural and technical information or signposting enquiries to the appropriate officers or agencies

• Issuing standard correspondence and updating planning systems, portals and registers

• Operating manual and computerised information systems to input, extract and report on data

• Supporting planning appeals, property certificate requests and investigation files

• Organising and attending internal and multi-agency meetings, including minute-taking and follow-up actions

• Assisting with the preparation of reports, returns, registers and marketing materials

• Maintaining effective file management systems, both electronic and hard copy

• Processing payments, maintaining ledgers, administering petty cash and raising purchase orders

• Supporting inventory control, stock checks and procurement activity

• Providing reception and general office cover as required to support business continuity

• Assisting with continuous improvement of business support systems, procedures and policies

• Developing and maintaining working knowledge of Planning services and practices

The Person

Essential Criteria

• A minimum of 5 GCSEs (Grades A-C), including English and Mathematics, or equivalent
  OR the ability to demonstrate a minimum of 3 years' relevant experience in a busy office or professional environment

• At least 1 year's relevant Business Support or administrative experience, including:

  • Use of computerised information management systems

  • Delivering front line customer service to the public or external organisations

  • Managing high volumes of work and competing priorities

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook

• Strong organisational and workload management skills

• Ability to work accurately, confidentially and with minimal supervision

• A customer-focused approach with strong communication skills

Package & Benefits

• Part-time hours: 22.5 hours per week (Wednesday to Friday)

• Opportunity to gain experience within a statutory Planning service

• Access to training, development and performance review processes

How to Apply

To apply for this role, submit your CV via the application form provided.
Alternatively, to speak in absolute confidence about this opportunity, please contact Zeena Jackson via zeena.j@honeycomb.jobs.

Disclaimer

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Please note, we are receiving an exceptionally high number of applications at present and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.