Claims Handler – Insurance

Honeycomb is delighted to be partnering with a well established Irish insurance broker, with a long history of serving both personal and commercial clients across the Republic. The company offers a range of insurance solutions including motor, home, business and life products, along with financial services. The business is known for its market expertise, strong insurer relationships and customer led approach, working to find competitive and tailored insurance solutions for its clients.
They are looking to hire an experienced Claims Handler from a broker or insurer environment, or someone who has a good overall insurance background.

The Role
The successful candidate will manage insurance claims on behalf of clients from first notification through to settlement, ensuring a high standard of customer service, compliance with regulatory requirements and effective liaison with insurers, loss adjusters,and other third parties.This is a full time, permanent position and office based.

Typical Duties

• Receive, register, and assess new claims in accordance with policy terms and conditions
• Act as the main point of contact for clients throughout the claims lifecycle
• Prepare and submit accurate claim documentation to insurers
• Monitor claim progress and proactively chase insurers and third parties
• Negotiate with insurers to achieve fair and timely claim settlements
• Review settlement offers and explain outcomes clearly to clients
• Provide professional, empathetic support to clients during the claims process
• Handle client queries and complaints relating to claims promptly and effectively
• Build strong working relationships with clients and insurers
• Maintain accurate and up-to-date claims records on internal systems
• Maintain comprehensive claim files and audit trail

What the right person looks like:

• Strong communication skills, both written and verbal
• Excellent organisational and time management skills
• High attention to detail and accuracy
• Ability to manage multiple claims simultaneously
• Confident negotiation and problem- skills
• Customer focused with a calm, professional approach
• Experience handling insurance claims within a broker or insurer environment
• Good understanding of insurance policy wordings and claims procedures
• Professional and ethical approach
• Resilient and able to work under pressure
• Team oriented with the ability to work independently
• Empathetic and client focused mindset

Desirable criteria (but not essential):

• Experience with commercial lines (e.g. property, liability, motor, PI)
• Knowledge of Central Bank regulations and insurance compliance
• Experience using insurance broking or claims management systems

Package

• Salary €28-32k, depending on experience
• Funded qualifications
• Real career progression and development opportunities
• Death In Service / Life Policy
• Personal Accident Cover
• Christmas Bonus
• Pension
• Fantastic team culture and collaborative environment

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant, Honeycomb Jobs Ireland. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.