Client Relationship Manager

Honeycomb is pleased to be working in partnership with a well-established Property Management organisation to support the appointment of an experienced Client Relationship Manager to join their busy Belfast-based team.

Company

Our client is a well-established property management firm based in Belfast, with a strong reputation for delivering high-quality services across a diverse portfolio of residential and commercial developments. They work closely with owners, residents, and management companies to ensure smooth day-to-day operations and maintain high standards across all properties.

The firm is known for its professional approach, attention to detail, and long-term client relationships. The Belfast team operates in a collaborative and supportive environment, offering the opportunity to gain exposure to a wide range of client relationship and property management responsibilities.

This is an excellent opportunity to join a respected local property management business with a strong presence in the Belfast market and a commitment to delivering exceptional service.

Your Package/Benefits

• Competitive market-leading salary
• An excellent opportunity to join a reputable and expanding property business
• 20 days annual leave plus 5 statutory days, with an additional day off for your birthday
• Company pension scheme
• Working hours Monday to Thursday, 9.00am to 5.00pm with a one hour lunch break
• Friday working hours 9.00am to 4.30pm with a 30 minute lunch break

The Role

• Act as the primary point of contact for a portfolio of clients, ensuring a high level of customer satisfaction and service delivery.
• Build and maintain strong working relationships with property owners, residents, and Management Company Officers.
• Deal with customer queries, issues and complaints in a proactive and professional manner.
• Arrange and attend introductory meetings with new proprietors in order to:
• A) Explain the services provided
• B) Agree and manage expectations
• Coordinate communication between clients, residents, contractors, and internal teams to ensure smooth operations.
• Attend AGMs and additional development meetings when required.
• Work closely with Management Company Officers and proprietors to uphold standards across developments.
• Maintain a working knowledge of relevant legal and regulatory obligations relating to the portfolio.
• Advise owners of major expenditure and obtain approval from residents where required.
• Manage all communication, including telephone calls, emails and written correspondence, in a timely and professional manner.
• Ensure owner billing information and client records are accurate and maintained within agreed timeframes.
• Follow established systems and procedures at all times.
• Maintain and update customer and development records accurately.
• Upload relevant documentation and information to the company website where required.
• Raise and coordinate works orders for contractors, ensuring regulatory compliance and appropriate insurance cover is in place.
• Maintain well-organised and accurate client and development files.
• Oversee key management for each development and coordinate contractor access as required.
• Monitor contractor performance and liaise with clients to ensure agreed standards are met.
• Work with senior management to identify opportunities to improve client experience and departmental efficiency.
• Support the wider department in achieving overall company objectives.
• Carry out regular site visits where required to maintain strong client relationships and property standards.

Person

• At least five years' experience working as a Client Relationship Manager or in a similar client-facing role.

• Industry background is flexible; candidates may come from any sector provided they have strong experience managing client relationships and dealing with client queries on a regular basis.

• Experience hosting and leading client meetings, presenting information clearly and managing client expectations.

• Proven ability to build and maintain strong, long-term relationships with clients and key stakeholders.

• Experience in preparing and managing budgets and overseeing financial aspects of client portfolios.

• Experience supporting, mentoring, or training team members within a professional environment.

• An understanding of apartment block or residential development management would be desirable.

• Strong organisational and communication skills with the ability to manage multiple priorities.

• Proactive and professional approach to problem-solving and client service.

• Ability to work independently while also collaborating effectively within a team.

To speak in complete confidence about this opportunity, please submit an up-to-date CV via the link provided or contact Caoimhe at Honeycomb on 02890 131228.

If you have a disability and require support at any stage of the recruitment process, please contact us directly to discuss your requirements.

Honeycomb is committed to providing equal opportunities to all applicants.

If this role is not suitable for you, we may have other opportunities available. Please visit Honeycomb to view our current vacancies.