Client Services Support Administrator

Honeycomb is delighted to partner with a leading UK advisory and wealth firm to recruit a Client Services Support Administrator for their growing Belfast team.
This is a full-time, permanent role based in Belfast City Centre with a hybrid working model.

The Client

Our client is a well-established UK advisory firm providing expertise across pensions, investments, benefits and wealth management. Known for their collaborative culture and forward-thinking approach, they support a broad range of clients from individuals to large organisations.

Due to continued growth, they are looking to appoint a Client Services Support Administrator to support consultants, paraplanners and clients throughout the client journey.

The Role

This role will support the onboarding and ongoing servicing of clients, ensuring processes are followed, records remain compliant and client service standards are maintained.

Key responsibilities include:

• Onboarding new clients and supporting them through the client lifecycle

• Processing new business across products including ISAs, GIAs, pensions, bonds, structured notes, EIS and VCTs

• Processing client trades on platforms

• Preparing annual review packs and ensuring reviews are completed in line with SLAs

• Managing client correspondence and responding to queries

• Recording client plans and fees on Intelliflo and relevant platforms

• Monitoring cash balances and ensuring compliance documentation is complete

• Providing general administrative support to consultants and the wider team

The Person

The ideal candidate will have previous experience working within an IFA, financial planning or wealth management environment, along with strong organisational skills and attention to detail.

Key requirements include:

• Experience within wealth management / financial planning / IFA environment

• Experience processing new business and platform trades (experience with Intelliflo advantageous)

• Strong communication skills and confidence dealing with clients

• Highly organised with the ability to prioritise workload

• Strong Microsoft Office skills

Desirable experience includes knowledge of platform providers, DFMs and investment products such as ISAs, pensions, EIS and VCTs.

For more information please contact Sam Evans sam.e@honeycomb.jobs