Collections Advisor (Belfast City Centre)

Honeycomb is pleased to partner with a respected financial institution to appoint a Collections Advisor within their growing Belfast City Centre team. This is a full-time, permanent position offering an excellent pathway for those looking to develop their career with a bank recognised for its positive culture, staff development, and impressive employee retention.

The Role

As a Collections Advisor, you'll be a key contact for customers facing financial difficulties. You will provide compassionate and effective support through:

• Engaging with customers to gain a clear understanding of their financial circumstances

• Assessing individual situations to determine the most appropriate course of action

• Creating realistic repayment and support solutions that meet both customer and business needs

• Signposting customers to trusted external organisations for additional financial or debt advice

• Regularly reviewing customer plans to ensure they remain accurate and supportive

• Providing guidance on debt management options when required

The Person

• Experience within customer service, banking, or a financial support environment

• Confident in managing sensitive discussions with empathy and professionalism

• Strong communication skills with the ability to build lasting relationships

• Proactive, compassionate, and solutions-driven in approach

Package & Benefits

• Permanent, full-time position: Monday to Friday, 9:00 am - 5:00 pm

• Hybrid working options available following probation

• Competitive salary of £29,000 per annum

• Supportive team environment with strong career progression opportunities

Please submit your CV through the application link provided. For a confidential discussion about this position, contact Cora Montgomery at cora.m@honeycomb.jobs.

If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you.

Honeycomb is dedicated to ensuring equal opportunities for all applicants.

Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding.