Customer Liaison Officer

The Company

Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.

Customer Liaison Officer - Community Planning & Development

About the role

We are seeking a highly organised and proactive Customer Liaison Officer to provide a wide-ranging, professional and confidential administrative support service to the Community Planning & Development team.

This role supports all aspects of the service area, ensuring day-to-day administrative activities are completed on time and to a high standard of accuracy and quality. You will liaise with internal teams, community stakeholders and members of the public, supporting the delivery of programmes, services and community initiatives across the borough.

This is a full-time fixed-term role for 6 months, working 37 hours per week, Monday to Friday. Due to the nature of the role, the post holder may be required to work evenings, weekends and public holidays in line with service needs.

The role will be based in Ballymena.

Key responsibilities

• Provide administrative and secretarial support to the Community Planning & Development team, including managing diaries, meetings, correspondence and enquiries
• Prepare documents, reports, presentations, management information and committee papers
• Maintain filing systems, spreadsheets, databases and office records in line with audit requirements
• Attend meetings, take minutes and follow up on actions
• Coordinate training, courses, seminars and events, including bookings, travel, catering and registrations
• Respond to public and stakeholder enquiries and complaints in line with organisational policies
• Assist with marketing, publications, online content, website updates and awareness campaigns
• Support community centre bookings, payments and front-desk systems
• Provide cover across the department and handle cash where necessary
• Comply with organisational policies, health and safety, and risk management
• Contribute to service improvement, business planning and performance targets
• Maintain professionalism, accountability and confidentiality

Essential Criteria

• A minimum of 5 GCSE's (or equivalent) including English and Maths (Grade C or above) and at least 2 year's administrative experience in a busy office environment
  OR
• At least 4 year's administrative experience in a busy office environment

Package & Benefits

• Full time Hours with possible extension of contract
• Opportunity to contribute to meaningful community focused work
• Opportunity to work within an established team

If you are a highly organised administrator with strong attention to detail and confidence in dealing with members of the public and stakeholders. Please contact Louise Ward or apply via the link below.

If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.

Please note: Due to the high volume of applications currently being received, only those meeting the key requirements will be contacted. We appreciate your understanding and interest in this opportunity.