Customer Retention Advisor

Honeycomb is delighted to be partnering with an Irish owned brokerage located in Dublin 6 to recruit across their Personal Lines department specialising in home, van and car insurance. This role is perfect for someone coming from a customer service and sales background who has an interest in pursuing a career within insurance, or an experienced Personal Lines Agent who wants to join a growing business and progress in their career.

The Client
With a team of over 100 staff members, they use their industry knowledge to find the perfect insurance solutions for their clients. They focus on clients above all else and take a personal approach to each specific client. Their goal is to get the right cover for their clients needs, all while providing top quality customer service.

The Role
The successful candidate will manage inbound calls from new and existing customers, dealing with renewals of policies, up selling and following processes. This role will be suitable for candidates who want to pursue a career within insurance, willing to complete relevant qualifications and continue to grow their experience within the company.

Typical Duties

• Handle inbound calls and respond to customer enquiries
• Review upcoming policy renewals and contact customers to discuss renewal terms, premiums and any changes in coverage
• Prepare and issue renewal documentation in line with regulatory and company standards
• Cross sell additional products
• Update customer records and process policy changes
• Follow scripts, compliance and company procedures
• Meet sales and customer service targets
• Resolve queries and escalate issues as needed

Package

• Salary €29-32k, depending on experience
• Funded qualifications available after 6 months
• Real career progression and development opportunities
• Social events
• On site parking
• Fantastic team culture and collaborative environment

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Gabriella Tomb, Specialist Recruitment Consultant, Honeycomb Jobs Ireland. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.