Customer Service Administrator -Belfast City Centre

Honeycomb is delighted to be working alongside an established financial institution to recruit for a Customer Service Administrator.

This esteemed company is seeking a dynamic individual to join their team and contribute to their mission of providing exceptional service. If you're passionate about customer satisfaction and have a keen interest in finance, this role could be your perfect match

The Role

• Provide top-notch customer support for savings-related inquiries and transactions.
• Process and manage savings accounts with accuracy and efficiency.
• Assist customers with account openings, closures, and modifications.
• Resolve customer complaints and issues in a timely and professional manner.
• Stay updated on savings products and services to offer informed guidance.

The Person

• Customer service experience in the banking or financial sector.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using financial software and customer relationship management systems.
• Ability to work in a fast-paced environment while maintaining composure.
• Knowledge of financial regulations and compliance standards (preferred).
• 6 GCSEs above grade C, including English and Maths (Essential).

The Package

As a Customer Service Administrator, you will enjoy a competitive salary. The company offers a stable work environment with regular hours from Monday to Friday, 9 am to 5 pm, with hybrid working available after probation.

To apply, please submit your CV via the application form provided. Alternatively, to speak in confidence about this opportunity, please contact Cora Montgomery at cora.m@honeycomb.jobs

If you have a disability requiring assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equal opportunities to all applicants

Please note: We are receiving a high volume of applications and will only shortlist candidates who meet the specific requirements of this role. Due to the volume, individual feedback may not be possible. We appreciate you're understanding.