Customer Service Advisor – Branch Banking (FTC)

Honeycomb is proud to be working alongside a long‑standing financial services organisation in Northern Ireland to recruit for a Customer Service Advisor for its Glengormley branch. This full‑time fixed‑term role (9-12 months) offers a fantastic opportunity to join a respected business recognised for its strong community presence and commitment to excellent customer care.

The Role

In this position, you will act as the welcoming first point of contact for customers, offering friendly and knowledgeable support across a broad range of banking services. You'll help create a smooth, positive branch experience and ensure customers feel listened to, supported, and confident during every interaction.

Key Responsibilities

• Provide high‑quality customer service, ensuring every conversation is professional, positive, and solutions‑focused.
• Respond to customer enquiries and clearly explain available banking products and options.
• Offer recommendations based on customers' individual needs and circumstances.
• Support customers with account openings, changes to personal details, withdrawals, and lodgements.
• Accurately process cash and transactions, following all compliance and security standards.
• Complete end‑of‑day balancing and keep accurate administrative records.
• Promote and guide customers through digital and self‑service banking tools.
• Work closely with colleagues to maintain an efficient, supportive, and customer‑focused branch environment.
• Build strong, trusting customer relationships while demonstrating the organisation's values and service approach.

About You

You're someone who enjoys engaging with people, builds rapport easily, and takes pride in delivering excellent support. You communicate clearly, work with accuracy, and feel comfortable working as part of a busy and collaborative team.

Essential Criteria

• Experience working in a customer‑facing environment.
• A minimum of 6 GCSEs (Grade C or above), including English and Maths.
• Strong communication, interpersonal, and time‑management skills.
• High level of accuracy, particularly when handling cash and processing transactions.
• Solid organisational skills and the ability to work effectively in a fast‑paced setting.

Desirable Criteria

• Background in banking, financial services, or a cash‑handling retail role.
• Full, clean UK driving licence.

Why Join?

This role offers an excellent opportunity to become part of a well‑respected financial institution with deep local roots and a genuine commitment to its customers and employees. You'll work within a supportive team, gain valuable experience, and develop your skills within a trusted and community‑focused organisation.

How to Apply

If this sounds like the perfect fit for you, please send an up-to-date CV via the link provided.

Honeycomb is committed to providing an inclusive recruitment process. If you require adjustments due to a disability or accessibility needs, please let us know. We're proud to be an equal opportunities employer.