Customer Service Advisor (Newtownabbey)
Location: Northern Ireland, County Antrim, Newtownabbey
Industry: Banking & Finance
Salary: Up to £12.90 per hour
Contacts: Cora Montgomery, cora.m@honeycomb.jobs
Job Ref: BBBH63033
Expiry date: 2026-03-26
Honeycomb is delighted to partner with a respected and long‑established banking organisation in Northern Ireland to hire a Customer Service Advisor on a full‑time, temporary, ongoing contract for its Abbey centre branch. This opportunity offers the chance to join a trusted local business known for delivering exceptional customer care and maintaining strong community connections.
The Role
As a key member of the branch team, you will be the friendly first point of contact for customers. Your day‑to‑day work will involve ensuring a smooth and positive customer experience, answering queries, processing transactions, and providing clear guidance on the bank's range of products and services. The working hours are Monday to Friday, 9 am to 5 pm.
You will help customers manage their everyday banking tasks confidently and securely, while promoting the bank's digital and self‑service options.
Key Responsibilities
- Providing excellent service during every customer interaction, delivered with confidence and professionalism.
- Handling cash and completing transactions with accuracy and care.
- Completing daily reconciliation tasks and following compliance and security procedures.
- Developing strong customer relationships and showcasing the bank's full offering.
- Working collaboratively with colleagues to support a positive and effective team culture.
About You
We're looking for someone who genuinely enjoys helping people and is committed to delivering great service. You'll be confident, accurate when working with cash, and able to communicate clearly and warmly with customers.
Essential Criteria
- Background in a customer‑facing role.
- Strong reliability and precision when managing cash.
- Excellent communication and interpersonal skills.
- Good organisational skills and attention to detail.
Desirable
- Previous experience in banking, cash‑handling retail roles, or the wider financial sector.
- A full, clean UK driving licence.
Why Apply?
This role provides a valuable opportunity to gain experience with a respected financial institution while making a meaningful contribution to your local community.
How to Apply
If this sounds like the perfect fit for you, please send an up-to-date CV via the link provided.
Honeycomb is committed to providing an inclusive recruitment process. If you require adjustments due to a disability or accessibility needs, please let us know. We're proud to be an equal opportunities employer.
