Customer Service Advisor (Portadown)

Honeycomb is excited to partner with a leading banking organisation in Northern Ireland to recruit a Customer Service Advisor for their Portadown branch. This is a temporary, ongoing role, offering the opportunity to work for a well-established company renowned for its excellent customer care and strong community values.

Role Overview
As a key member of the branch's customer service team, you will be the first point of contact for customers, delivering professional and welcoming service at all times. Your responsibilities will include assisting with everyday banking enquiries, processing transactions, and handling cash securely. The hours of work are Monday to Friday, 9:00 am - 3:00 pm.

Key Responsibilities

• Deliver outstanding customer service by addressing enquiries efficiently and courteously.

• Accurately process cash transactions, including deposits, withdrawals, and payments.

• Follow all cash-handling, security, and compliance guidelines, ensuring reconciliation meets audit standards.

• Promote the bank's products and services and guide customers in using digital or self-service channels where appropriate.

• Collaborate with colleagues to maintain a positive, team-oriented branch atmosphere.

About You
We are looking for a reliable, detail-focused individual who enjoys working with the public and can manage cash responsibly.

Essential Requirements

• Previous experience in a customer-facing or service-focused role.

• Proven accuracy and accountability in handling cash.

• Strong communication and interpersonal skills.

• Ability to prioritise and manage workload effectively in a busy environment.

• Full, valid UK driving licence.

Desirable Requirements

• Experience in banking, financial services, or retail cash handling environments.

Additional Information
Honeycomb is committed to providing an inclusive recruitment process. If you require reasonable adjustments due to a disability or accessibility need, please let us know. We are an equal opportunity employer.

How to Apply
Submit your CV via the link provided or contact Cora Montgomery at Honeycomb on 028 9620 7050.

If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

*Please note that due to the current climate, it is not possible for us to contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present, which is not allowing us to call everyone individually. We thank you in advance for your understanding.*