Customer Service Supervisor (Hybrid)
Location: Northern Ireland, County Antrim, Belfast
Industry: Supply Chain & Logistics
Salary: £35000.00 - £38000.00 per annum
Contacts: Erin Butler, erin.b@honeycomb.jobs
Job Ref: BBBH63296
Expiry date: 2026-04-15
Honeycomb is delighted to be working with our client, a market-leading industrial business, to recruit a Customer Service Supervisor on a permanent basis. This is a unique role to support customers on a global basis whilst having oversight of an interesting export operation.
The role of Customer Service Supervisor involves overseeing the customer support team whilst managing client relationships. You will ensure that all customers receive an exceptional service by closely monitoring team SLAs and managing expectations. The successful Customer Service Supervisor will provide reports and financial information to both clients and internal stakeholders. The organisation is focused on continuously improving processes, therefore the successful candidate will have their ideas heard and have the chance to shape their role. This role will ensure export paperwork is completed to an accurate standard, providing expert knowledge on the customs process.
The right person for this role will have previous experience managing a customer service function. You will possess strong problem-solving skills and have demonstrable experience of effectively managing service level agreements. The successful Customer Service Supervisor will be ambitious and keen to progress within the business. It would be advantageous for someone to come from an industry business.
This role contains a competitive salary of £35K-£38K per annum and an attractive wider benefits package. Full details can be discussed upon first conversation with Honeycomb, however due to the specialist nature of the organisation,
To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity please contact Erin Butler, Associate Director, on the details provided.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equality of opportunity to all.
