Customer Support Advisor (Debt Management)

Honeycomb is delighted to partner with a respected and long‑established banking organisation in Northern Ireland to hire a Customer Support Advisor on a 6-9 month temporary contract, based in Dunmurry. This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.

The Role

As a key member of the Customer Support Team, you will support customers through telephone‑based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.

Key Responsibilities

• Proactively contacting customers by phone, in writing, and occasionally face‑to‑face to discuss financial solutions.
• Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
• Ensuring all work complies with legal, regulatory, and internal standards, including Consumer Duty.
• Working collaboratively with colleagues and wider business units to share best practice and improve service delivery.
• Developing strong relationships with internal and external stakeholders to ensure a customer‑obsessed approach in every interaction.

About You

We're looking for someone who is passionate about helping people and skilled at building rapport. You'll bring empathy, excellent communication skills, and the ability to understand individual customer circumstances, often in sensitive situations. You'll be agile in your approach to work and able to navigate a busy and fast‑paced environment.

Essential Criteria

• Experience delivering exceptional customer service within a contact centre environment.
• Strong communication skills, including active listening to understand customers' financial and personal situations.
• High level of empathy and emotional intelligence.
• Ability to work flexibly, prioritise tasks, and deliver at pace.
• Resilience and experience supporting customers, including those in vulnerable situations.

Desirable

• Previous banking or debt management experience.

Why Apply?

This role offers the opportunity to make a genuine difference in customers' lives while gaining valuable experience with a respected local financial institution. You'll join a supportive team that values compassion, professionalism, and continuous learning.

How to Apply

If this sounds like the ideal next step for you, please send your up‑to‑date CV via the link provided.

Honeycomb is committed to providing an inclusive recruitment process. If you require adjustments due to a disability or accessibility needs, please let us know. We're proud to be an equal opportunities employer.