Emergency Department Admin ( Temporary)

Honeycomb are delighted to be working with the Royal Victoria Hospital to recruit for a Band 3 Emergency Department Administrator - Temporary (with potential extension)

Hourly Rate: £12.31 + attractive enhanced shift rates
Service operates 24/7, 365 days a year
Contract until end of March (with possibility of extension)

Are you calm under pressure, highly organised, and passionate about making a real difference in a fast-paced healthcare environment?
We are looking for a dedicated Band 3 Administrator to join our Emergency Department-providing vital support to clinical teams and ensuring patients receive the best possible experience from the moment they arrive.

This is an exciting opportunity to be at the heart of a dynamic and rewarding service that operates around the clock.

The Role

As a key member of our Emergency Department support team, you will:

General Responsibilities

Deliver an exceptional customer service experience to all patients, families, and visitors.
Meet and greet patients professionally and provide accurate, relevant information.
Work collaboratively with the multi-disciplinary team to ensure patient needs are communicated clearly.
Help maintain a safe, clean, and organised environment.
Keep patients updated regarding any delays in care, admission, or discharge.
Support patient liaison processes, ensuring smooth information flow.
Monitor and maintain department stock levels for both patient and staff needs.
Uphold patient privacy, dignity, and confidentiality at all times.

Clerical Responsibilities

Answer calls and patient queries efficiently and courteously.
Photocopy ED notes for admitted patients when required.
Report and follow up any IT or printer issues with the IT department.
Record details of patients arriving by ambulance.
Maintain noticeboards, removing out-of-date materials.
Arrange patient transport (NIAS, taxi, relatives).
Follow up blood tests, CT results, and other patient information.
Manage and order clerical stock supplies.
Page specialty teams as requested.
Liaise with patients/relatives/carers while maintaining confidentiality and escalating information to nursing staff when needed.
Provide cross-cover for ED Reception / ATTEND / MIU during staff shortages.
Manage disposal of confidential waste.
Send outpatient referrals as requested via Outlook.
Request porters through the Encompass system.
Scan patient documentation in real time (ambulance PRFs, GP letters, nursing home documents, etc.).

Essential Criteria

Qualifications / Registration / Experience

EITHER:

4 GCSEs (A-C / 9-4) including English Language (or equivalent/higher) AND at least 1 year's clerical/administrative experience.

OR:

2 years' clerical/administrative experience

Knowledge, Skills & Abilities

Confident in using Microsoft Office applications, especially Word (or equivalent).
Strong team player with the ability to work independently and use initiative.
Excellent organisational skills with the ability to prioritise a varied workload.
Effective communicator-able to convey information clearly to patients and colleagues.
Able to remain calm, professional, and efficient in a high-pressure environment.

Why Join Us?

Competitive hourly rate: £12.31, plus enhanced pay for evenings, nights, weekends & public holidays.
Join a welcoming, supportive team at the centre of urgent and emergency care.
Develop valuable experience in a fast-paced clinical environment.
Potential for contract extension beyond March.
Weekly Pay

If you wish to apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for further information.

Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made.

Please note: Successful candidates may be required to complete a Basic or Enhanced Access NI security check (fee of £18+). A previous conviction will not automatically disqualify you; all information is treated in strict confidence.
For further details, visit: www.nidirect.gov.uk/campaigns/accessni-criminal-record-checks.

Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity