Employee Benefits Senior Administrator

Company:
Our client is a trusted financial planning and wealth management firm, they help individuals, families, and businesses plan for the future with tailored advice on retirement, investments, pensions, and broader financial strategies. Focused on long-term relationships, they provide clear, personalised guidance and adapt plans over time to meet each client's evolving goals.

The Role:
This role offers the opportunity to manage and oversee external group schemes for clients, ensuring processes run smoothly and client needs are met. Acting as the primary point of contact for both clients and providers, you will handle queries, support day-to-day operations, and ensure regulatory compliance. The position requires strong attention to detail, excellent communication skills, and the ability to coordinate effectively with internal teams and external parties. Ideal candidates will have prior experience in group scheme administration within a fast-paced financial environment, be client-focused, proactive, organised, and eager to grow professionally.

Responsibilities:

• Manage and administer external group schemes, ensuring efficient operation and high standards of service delivery.
• Act as a key point of contact for clients and third-party providers, responding to queries, providing ongoing support, and ensuring regulatory compliance.
• Monitor data accuracy, process member updates, and resolve any issues or enquiries that arise.
• Coordinate the ongoing management of group schemes on behalf of clients.
• Liaise with internal teams and external stakeholders to ensure a consistent and high-quality client experience.
• Maintain a strong focus on detail, accuracy, and clear communication at all times.

Requirements:

• QFA qualified.
• Strong analytical and numerical skills with attention to detail.

Experience:

• Strong client focus with excellent communication and interpersonal skills.
• Proactive, well-organised, and able to manage multiple tasks effectively.
• Collaborative team player with a willingness to learn and develop professionally.
• Previous experience in group scheme administration or a similar role.
• Experience working in a fast-paced financial services or brokerage environment.

Skills:

• Strong client focus with excellent communication and interpersonal skills. You consistently prioritise client needs, building trust through clear, empathetic, and professional communication.
• Proactive, well-organised, and able to manage multiple tasks effectively. You take initiative to anticipate challenges and opportunities, keeping projects on track while meeting deadlines.
• Collaborative team player with a willingness to learn and develop professionally. You actively seek opportunities to expand your skills and expertise, embracing feedback and professional development to grow both personally and within your role.

Key Competencies:

• Client-centric mindset with a commitment to delivering high-quality, top tier service.
• A people person who thrives on dealing with people and paperwork.
• Ethical and compliant in all client interactions and transactions.
• Flexible attitude and empathetic approach

What they offer:

• Competitive salary and performance-based incentives.
• Support for professional development and exam success.
• Exposure to a diverse client base and the opportunity to build a rewarding career in financial planning.
• A collaborative and inclusive workplace culture.
• Hybrid working

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Alex Deery on alex.d@honeycomb.jobs.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.