Head of Business Support

Honeycomb is delighted to partner with a leading Property Management company to recruit for a Head of Business Support to oversee a team of administrators and day to day operations of a nationwide company. The role is full time and permanent.

The Client
Our client is a professional property management company based in Northern Ireland and Scotland who have been meeting clients' needs for over 180 years. They manage buildings and outside spaces which are jointly owned. They have been steadily growing year on year, making it an exciting time to join the business.

The role

This role leads the Business Support team in Northern Ireland. It assumes primary responsibility for key processes and systems (CPL software and the Client Portal) as well as providing a training framework for the Belfast Office. The role is part of the senior management team in Northern Ireland. Strong leadership, collaborative working, developing skills and equipping others are key to this role.#

About the Team

The support team is made up of client administrators, credit controller, client accounts and CRM (Client Relationship Management) support. The team are responsible for the upkeep and management of the Client Relationship Management software and information, managing contractor invoices and payments, client billing and communication, home ownership changes, credit control, filing of confirmation statements and accounts on Companies house. The team also manage the management company bank accounts and holding account along with the purchase ledger.

Team Interaction

• Report to Managing Director, Northern Ireland
• Work alongside Head of Client Relationship Management (CRM)
• Lead the Support Team
• Collaborate with Client Operations Director in Edinburgh
• Take active part in the Belfast Senior Management Team
• Provide systems, processes, and finance training to Team in Belfast

Job Duties

• Lead the Client Account and the Team Administrators in Northern Ireland.
• Recruit, train, develop and oversee the individual roles within this team so it can deliver an effective finance, credit control, administration, and support service to our clients and wider team.
• Provide reporting on client finances to the Belfast team.
• Collaborate with Client Operations Director in Edinburgh to deliver appropriate financial control frameworks.
• Work with the team to ensure that reporting is timely and accurate.
• Collaborate with Head of CRM to develop excellence in all aspects of client service.
• Direct ownership for the development, implementation and day to day running of our key support processes ensuring that the team are appropriately trained, adhere to them, and appreciate their value.
• Responsibility for training the team in most effective use of client systems - CPL and client portal.
• Train the team in new software releases, assessing client satisfaction in interaction with systems.
• Collaborate with Client Operations Director in Edinburgh so that the system can be developed to better meet the needs of our clients and the team.
• Contribute to the effectiveness of the Senior Management Team. Take an active participation in meetings. Suggest relevant considerations for continual improvement of our operations. Have an ongoing awareness of external influences on the business . Bring ideas for future development of and be open minded in considering the ideas of others.
• Use tools and training available to develop and grow in leadership (leading yourself and others) with the ultimate goal of building a stronger and more effective team. Include this as a key part of the development of the team who report directly to you.

In summary tasks will include, but are not limited to:

• Training and Mentoring of the Administration and Finance Team
• Direction ownership of support processes ensuring that the team adhere to them and recognise their value.
• Delivery of training and support materials for systems.
• Responsibility for development finance reports provided to the CRM team
• Setting clear team goals and monitoring performance
• Holding one to ones and KPI performance reviews with each individual team member
• Provide key performance information for Senior Team monthly reports.

About you

Personality

• You have the ability and desire to build strong and trusting relationships and are a good listener.
• You care about serving others and see the importance of values like being kind, reliable, generous and honest - and you want those to be a key part of your workplace culture. You will take the lead on influencing others to do the same and will call out behaviour and attitudes which do not promote this.
• You are a natural planner, proactive, organised and able to prioritise and work to deadlines. You can make decisions and communicate those clearly to others.

Skills

• You will have significant experience in leading, managing, training and developing others in a work context.
• You have significant experience of overseeing book-keeping/accounting.
• You will have analytical skills to compile and evaluate data and make recommendations on how to improve service and operations.
• You can deliver consistent day to day business performance and will timeously take direct ownership for critically appraising and addressing the cause where there is poor service or when things go wrong.
• You can demonstrate a collaborative approach to working particularly in developing performance goals and long-term operational plans.
• You must be an excellent face to face and telephone communicator and be a competent writer of business letters.
• You will have a detailed working experience of Microsoft Office, particularly Excel, Word and Microsoft Outlook.

Package

• Salary £40 - £45K
• Discretionary bonus
• Pension contribution
• Free parking

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Louise Quinn, Associate Director, Honeycomb Jobs.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.