Helpdesk Administrator

Honeycomb is delighted to be working alongside our reputable client to recruit for a Helpdesk Administrator, to join their office-based team near Dungannon. This is the ideal time to join a business that is experiencing year-on-year growth, offering ample opportunities to progress.

The Helpdesk Administrator is a key role for the business. You will be responsible for providing a main point of contact for customers of the business, assisting with the scheduling of maintenance works with in-house engineers. Duties of this role include:

• Providing the main point of contact for customers, handling queries and providing exemplary customer service.
• Scheduling work orders for in house engineers and sub-contractors.

• Ensuring all documentation relating to works are acquired and stored on the in-house system.

• Upholding effective communication between internal departments to ensure a smooth flow to daily operations.

• High level of attention to detail and an ability to thrive in a fast-paced, varied role.

The Right Person for this role will have previous experience in customer service, or a role where they have demonstrated fantastic communication skills. You will pride yourself on your ability to co-ordinate effectively and have excellent organisational skills. You will thrive working in a fast-paced environment.

The Package for this role includes a salary of £24000, with working hours Monday-Friday 9am-5pm. Full benefits of this role can be discussed upon conversation with Honeycomb.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided to Brad Roberts.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.