Investigating Officer

The Company

Our client is an independent organisation that helps ensure fairness, accountability, and transparency within public services. They work to make sure people are treated properly by public bodies and that high standards of conduct are upheld across local government.

With a clear focus on fairness, integrity, and people, this organisation provides an inclusive and supportive environment where every team member can make a meaningful impact. Their work directly contributes to improving public services and strengthening trust.

The Role

This client are looking to recruit an Investigating Officer to join its professional investigation teams. This is a dynamic and intellectually challenging role, offering the opportunity to contribute directly to improving public administration and maintaining high standards in local government.

Key Responsibilities:

• Conduct impartial and detailed investigations and analysis in accordance with relevant legislation and procedures.

• Communicate effectively with complainants, public bodies, and professional advisors.

• Manage a complex caseload, meeting individual and organisational performance targets.

• Identify key issues, make proportionate enquiries, and analyse large volumes of sensitive information.

• Interpret legislation, codes, and guidance to reach balanced and evidence-based conclusions.

• Prepare high-quality written reports, findings, and recommendations.

• Engage with internal and external stakeholders, promoting the work and values of the Ombudsman's Office.

• Maintain accurate case management records and ensure compliance with recommendations.

Experience and Skills:

• Strong analytical skills and sound judgement to support well-reasoned decisions.

• Experience identifying and interpreting relevant legislation, codes, or procedural requirements.

• Excellent written communication skills, with the ability to present complex findings clearly.

• Strong organisational and planning skills to manage a varied caseload effectively.

• Excellent interpersonal skills with the ability to handle challenging conversations with empathy.

• Experience conducting investigative interviews to gather evidence.

Package & Benefits

• Hybrid working model (office and home-based flexibility)

• Learning and development opportunities

• Excellent pension contribution

• Inclusive, supportive, and values-driven working culture

• Central Belfast location with good transport links

How to Apply

To apply for this role, please submit your CV via the application form provided.
Alternatively, to speak in absolute confidence about this opportunity, please contact Zeena Jackson at zeena.j@honeycomb.jobs.

Disclaimer

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Please note: We are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the high volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.