Pension Administrator

Pension Administrator
Location: Belfast City Centre
Industry: Financial Services
Salary: £24,000 - £26,000 per annum
Working Hours: Monday - Friday, 9am-5pm
Job Type: Full-time, Permanent
Start Date: Immediate

Honeycomb is delighted to be partnering with a financial services company as they establish their presence in Northern Ireland. With modern, centrally located offices in Belfast and a strong focus on culture, development and long-term growth, this is an excellent opportunity to join an organisation at an exciting stage of expansion.
This role would suit a solution-focused professional with experience in regulated environments who enjoys case management, stakeholder engagement and delivering fair customer outcomes.

The Role

You will manage a portfolio of pension-related cases, investigating each case to identify the core issue and working towards a successful conclusion in line with FCA regulations. You will engage with a range of stakeholders, including customers and financial advisers, to gather information, provide updates and support positive, compliant outcomes.
Key responsibilities include:

• Managing a portfolio of pension cases from initial review through to resolution
• Investigating complex information to determine the underlying issue and appropriate next steps
• Liaising with customers, financial advisers and internal stakeholders to progress cases effectively
• Exercising excellent written and verbal communication when engaging with stakeholders and delivering clear, professional outcomes
• Prioritising cases using the internal work management system to meet agreed service standards
• Ensuring compliance with regulatory requirements, data security and fraud prevention standards
• Supporting service improvements and completing additional tasks as required

The Person

The successful candidate will have worked in a pensions administration role or will have had exposure to pensions or life services within a regulated environment, including products such as Whole of Life, Endowments, Term Assurance (level, renewable and decreasing), Family Income Benefit and Power of Attorney.
You will be highly organised, solution-focused and comfortable managing a varied caseload while maintaining a high standard of written and verbal communication.

The Package

The package for this role includes a salary of £24,000 - £26,000 depending on experience, with working hours of Monday to Friday, 9am-5pm. Hybrid working is available following completion of probation.
Additional benefits include 28 days' annual leave including statutory holidays, modern, centrally located offices in Belfast and a supportive team culture with genuine long-term progression opportunities, including the potential to move into leadership positions over time.

How to Apply

To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Alice Browne at Honeycomb Jobs.

Disclaimer

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and may be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.