Pension Administrator

Honeycomb is partnering with a nationwide Pension Advisory company to recruit for Pension Administrators to join their rapidly growing team based in Belfast city. The roles are full time and permanent, offering a flexible hybrid working pattern. The roles come with excellent opportunity for growth and development.

The Client

Our client is one of the UK's largest Pension Advisory companies with a large office in Belfast city. They are in a progressive growth phase and are growing their Pension Administration team in Belfast. Offering hybrid working, the company also provides a competitive salary & benefits package with excellent opportunity for growth and development.

The Role

The Pension Administrator will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Calculating member benefits.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

Essential Criteria

• Previous experience as a pension administrator with experience and knowledge of delivering administration services.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

Package

• Salary £25 - £30K
• Pension contribution up to 8%
• PMI and Heath Cash Plan
• 25 days leave + stats + ability to buy 10 days
• Bonus scheme
• Study support to help you achieve professional qualifications, with salary increases for exam passes

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Louise Quinn, Associate Director at Honeycomb on 028 96207050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.