Pension Administrator

Honeycomb is delighted to partner with a leading Financial Services company to recruit for a Pension Administrator to join their high performing team based in Belfast city. The role is full time and permanent.

The Client

A nationwide Pension Administration company known for being a true leader in their field. Heavily invested in their staff, our client offers excellent long term career options and progression.

The Role

As a Pension Administrator, you will be responsible for delivering a great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Calculating member benefits.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

Criteria

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes preferable
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

Package

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

How to Apply

To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Louise Quinn at Honeycomb Jobs.

Disclaimer

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and may be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.