Senior Collections Advisor
Location: Northern Ireland, County Antrim, Belfast
Industry: Banking & Finance
Salary: Up to £16.55 per hour
Contacts: Cora Montgomery, cora.m@honeycomb.jobs
Job Ref: BBBH63617
Expiry date: 2026-05-08
Honeycomb is pleased to partner with a respected financial institution to appoint a Senior Collections Advisor within their growing Belfast City Centre team. This is a full-time, 6- 12-month temporary position offering an excellent pathway for those looking to develop their career with a bank recognised for its positive culture, staff development, and impressive employee retention.
The Role
As a Senior Collections Advisor, you'll be a key contact for customers facing financial difficulties, working within a telephony-based environment where inbound calls are central to the role. You will provide compassionate and effective support through:
- Engaging with customers primarily over the phone to gain a clear understanding of their financial circumstances
- Managing sensitive, telephony-based conversations with empathy, professionalism, and confidence
- Assessing individual situations to determine the most appropriate course of action
- Creating realistic repayment and support solutions that meet both customer and business needs
- Signposting customers to trusted external organisations for additional financial or debt advice
- Regularly reviewing customer plans to ensure they remain accurate and supportive
- Providing clear guidance on debt management options when required
The Person
- Experience within customer service, banking, or a financial support environment
- Experience in debt management, collections or asset finance is beneficial.
- Confident in managing sensitive discussions with empathy and professionalism
- Strong communication skills with the ability to build lasting relationships
- Proactive, compassionate, and solutions-driven in approach
Package & Benefits
- Monday to Friday, 9:00 am - 5:00 pm
- Hybrid working options available following training
- Supportive team environment with potential to move into a permanent contract
Please submit your CV through the application link provided.
If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you.
Honeycomb is dedicated to ensuring equal opportunities for all applicants.
Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding.
