Senior Service Delivery Manager Temp

Honeycomb are delighted to be working with Business Services Organisation to recruit a Band 8a Service Delivery Manager on a temporary full time basis for their payroll team.

Job Title: Band 8a Senior Service Delivery Manager (Payroll)
Organisation: Business Services Organisation (BSO)
Location: Belfast City Centre
Salary: £28.48 per hour
Contract: Temporary - 6 months

About the Role

The Business Services Organisation (BSO) is seeking an experienced and dynamic Senior Service Delivery Manager (Band 8a) to lead the delivery of high-quality payroll services across HSCNI organisations.

Collaborating closely with the Deputy Head of HSCNI Payroll, the postholder will play a pivotal leadership role in ensuring the efficient, effective, and customer-focused delivery of payroll services, while driving continuous improvement and maintaining strong stakeholder relationships.

Key Responsibilities

Leadership & Strategic Management

• Lead the day-to-day delivery of payroll services, ensuring performance meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Provide leadership and direction to large operational teams, promoting a high-performance and customer-focused culture.
• Support the development and delivery of business plans, identifying risks and implementing mitigation strategies.
• Drive continuous improvement initiatives and innovation across payroll services.
• Deputise for the Deputy Head of Payroll as required.

Service Delivery & Improvement

• Ensure payroll services comply with statutory requirements, policies, and agreed timelines.
• Identify and implement process improvements to enhance efficiency and service quality.
• Manage relationships with internal and external stakeholders, ensuring effective communication and collaboration.
• Lead payroll improvement projects and support transformation initiatives.
• Monitor and report on service performance, ensuring continuous optimisation.
• Manage escalations, complaints, and incident reviews, ensuring timely resolution and learning.

Operational Management

• Line manage and develop staff, fostering engagement and accountability.
• Maintain robust financial controls and mitigate operational risks.
• Support business continuity planning and major incident management.
• Deliver training and support the implementation of new payroll systems and processes.

Essential Criteria

Qualifications / Experience

Applicants must meet one of the following:

• A University Degree or relevant professional qualification in a Finance or Business-related discipline and at least 3 years' middle management experience (Band 6 or equivalent) in a customer-facing payroll or finance environment within HSC or a major complex organisation.

OR

• At least 5 years' middle management experience (Band 6 or equivalent) in a customer-facing payroll or finance environment within HSC or a major complex organisation.

A major complex organisation is defined as one with at least 200 staff or an annual budget of £30 million.

In addition, applicants must demonstrate:

• Minimum 2 years' experience managing teams, with a proven history of delivering results through others.
• Minimum 2 years' experience engaging with diverse stakeholders to achieve organisational outcomes.
• Experience leading performance improvement initiatives with successful outcomes.
• A full UK driving licence and access to transport (reasonable adjustments apply).

Skills & Abilities (Assessed at Interview)

• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Ability to hold individuals and teams accountable for performance.
• Excellent interpersonal and communication skills, with the ability to influence at senior levels.
• Strong analytical skills to interpret complex data and support decision-making.
• Comprehensive knowledge of payroll systems and PAYE legislation.

Why Apply?

This is an excellent opportunity to take on a senior leadership role within a high-impact service area, contributing to the delivery of essential payroll services across the Health and Social Care sector in Northern Ireland.

To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information.

If you require any adjustments or support during the recruitment process, please let us know so appropriate arrangements can be made.

Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.

Honeycomb is an equal opportunities employer. Due to high application volumes, we may not be able to respond to every applicant individually, but we appreciate your interest in this role.

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