Team Leader

Honeycomb is delighted to partner with a Financial Services business to recruit for a Team Leader to join their growing team based in Belfast city. The role is full time and permanent.

The Client

A Financial Services company who are expanding out their team based in Belfast city. They specialise in Life & Pensions and are looking for a Team Leader with experience in this area.

The Role

• Reporting and maintaining MIs for work allocation.
• Governing the work of the team end to end.
• Provide 2 hourly and day end update on a daily basis on the status of allocated complaints. ( Update to be shared with assigned spoc)
• Do the Quality check for the complaints that are being worked by the team.
• Educating and disseminating best practice for the effective handling of complaints.
• Overseeing outcomes and actions identified through conduct root cause analysis. Proving the RCA report for all the closed cases by the end of each week.
• Managing workloads to ensure Complaints are resolved within regulatory timeframes.
• On-going review of work processes with a view to continual improvement in the handling of complaints.
• Building and maintaining relationships with key stakeholders through daily contact.

Criteria

• Experience in UK Life & Pensions
• Effective reporting - internal and external
• Effective risk mitigation
• Experience supervising others
• Understanding of managerial functions & techniques (planning, controlling, organising, evaluating, staffing, etc)

Package

• Salary £35 - £40K
• Benefits package

How to Apply

To apply for this role, submit your CV via the application form provided. Alternatively, to speak in absolute confidence about this opportunity, please contact Louise Quinn at Honeycomb Jobs.

Disclaimer

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Please note, we are receiving an exceptionally high number of applications and may be unable to shortlist candidates who do not meet the specific requirements for this role. Due to the volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.