Band 3 Customer Helpline Administrator (Belfast)

Honeycomb are delighted to be working with the Business Services Organisation to recruit a Band 3 Customer Helpline Administrator. This role is based in Belfast, within the Procurement and Logistics Service team. The role is temporary for a 6-12-month period.

Location: Belfast

Salary: £12.75 per hour

Contract: Temporary, for a 6-12 month duration

Hours: Monday to Friday, 9 am-5 pm.

This is a fast-paced, customer-focused role supporting Health & Social Care services across Northern Ireland. You will be helping customers, processing urgent and routine orders, resolving queries, and ensuring essential supplies reach the people who need them. This role combines customer service, administration, IT systems, and problem-solving in a highly rewarding operational environment.

Key responsibilities:

• Handle incoming calls and customer queries professionally and efficiently
• Process urgent and routine stock orders using warehouse management systems
• Investigate and resolve after-sales delivery discrepancies
• Monitor and analyse stock exception reports using Microsoft Excel and Outlook
• Support customers with stock returns and complaints processes
• Work collaboratively with logistics, warehouse, and stock management teams
• Maintain accurate records and support continuous service improvement

Essential criteria:

• 5 GCSE's including Maths and English (Grade A-C)

OR

• A relevant NVQ/GNVQ Level 2 qualification with 1 year's relevant experience

OR

• 2 years' relevant customer service or administrative experience

Desirable criteria:

• Experience using purchasing, finance, or e-commerce systems

If you wish to apply in confidence, please submit your CV via the link provided or contact Ashlea Parte for further information.

Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made.

Please note: Successful candidates may be required to complete a Basic or Enhanced Access NI security check (fee of £18+). A previous conviction will not automatically disqualify you; all information is treated in strict confidence.
For further details, visit: www.nidirect.gov.uk/campaigns/accessni-criminal-record-checks.

Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity