Front of House Assistant (Tuesdays and Thursdays)

Honeycomb is delighted to be supporting a well-known visitor attraction to recruit a temporary Front of House Assistant. The days of work will be Tuesday and Thursday. The position offers an immediate start and is based in Belfast.

The Organisation

A well-established cultural and heritage organisation in Northern Ireland, welcoming hundreds of thousands of visitors annually. Through its diverse exhibitions, historic collections and engaging public programmes, the organisation plays a key role in celebrating, protecting and promoting the region's heritage, creativity and cultural identity.

The Role

As a Front of House Assistant, you will help create a positive and memorable experience for everyone who visits. As a key member of the front-of-house team, you will welcome visitors, respond to enquiries and ensure that public areas remain safe, accessible and inviting.

This varied role involves interacting with a wide range of audiences, sharing information about exhibitions and activities, supporting visitor services and contributing to the effective running of daily operations. You will also help promote memberships, donations and other services that enhance visitor engagement and support the organisation's work.

Key Responsibilities

• Provide friendly, professional and inclusive customer service to visitors from diverse backgrounds.

• Welcome individuals and groups, offer directions and respond confidently to general enquiries.

• Introduce visitors to exhibitions, collections, events and activities to enhance their visit.

• Encourage participation in membership schemes, donations, retail sales and other visitor opportunities.

• Support the organisation of guided tours, workshops, educational sessions and community programmes.

• Assist with school groups, organised tours and special events.

• Use admissions, ticketing, booking and electronic point-of-sale systems as required.

• Process cash and electronic transactions accurately, following established financial procedures.

• Manage telephone calls and email enquiries in a courteous and timely manner.

• Help ensure galleries and visitor areas are tidy, presentable and welcoming.

• Follow health and safety, security and safeguarding procedures, reporting concerns promptly.

• Protect collections by adhering to gallery rules and relevant operational guidance.

• Work closely with colleagues across departments to maintain high standards of visitor service.

• Complete routine administrative duties using Microsoft Office and other internal systems.

• Demonstrate flexibility when working shifts, including weekends, evenings and public holidays.

The Person

Essential Criteria

Applicants must have at least 2 GCSEs at Grade C or above, or equivalent qualifications, including English and Maths, and meet one of the following experience requirements:

• At least one year of customer service experience in a busy, public-facing environment; or

• At least two years of customer service experience in a fast-paced, public-facing setting.

Candidates must also demonstrate:

• A strong commitment to providing excellent service and creating positive visitor experiences.

• An interest in museums, heritage, the arts and cultural engagement.

• Clear and effective communication skills, with the confidence to assist and inform members of the public.

• The ability to work independently, manage responsibilities and contribute positively to a team.

• Initiative, enthusiasm and a willingness to respond proactively to visitors' needs.

• Competent IT skills, including Microsoft Word, Excel, Outlook and Teams.

• Flexibility to work a rota that includes weekends, evenings and bank holidays.

Desirable Criteria

The following experience, knowledge or skills would be advantageous:

• Previous employment in a museum, gallery, visitor attraction, tourism or heritage setting.

• Additional abilities in one or more of the following areas:

  • Foreign languages or British/Irish Sign Language.

  • Guided tours and interpretation.

  • Storytelling, drama or performance.

  • Traditional arts and crafts.

  • Local or social history.

• Familiarity with ticketing platforms, online reservation systems or retail tills.

• Experience processing payments, handling cash and balancing daily takings.

• Involvement in delivering visitor talks, tours, workshops or interactive activities.

• Confidence in promoting memberships, fundraising initiatives and voluntary donations.

To apply in confidence, please submit your CV via the link provided or contact Ashlea Parte for more information.

Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.