Helpdesk Administrator
Location: Northern Ireland, County Antrim, Belfast
Industry: Construction & Built Environment
Salary: £26000.00 - £28000.00 per annum
Contacts: Bradley Roberts, bradley.r@honeycomb.jobs
Job Ref: BBBH64997
Expiry date: 2026-08-06
Honeycomb is pleased to be partnering with a well-established facilities management company to recruit a Helpdesk Administrator for their Belfast-based office. This is an excellent opportunity to join a growing organisation with a strong reputation for delivering high-quality facilities services across a diverse client portfolio.
As Helpdesk Administrator, you will play a key role in the day-to-day operation of the helpdesk, acting as the first point of contact for customers while ensuring maintenance requests are logged, scheduled, and managed efficiently.
Key responsibilities include:
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Handling customer enquiries relating to planned and reactive maintenance, logging service requests, arranging appointments, and coordinating engineers' schedules.
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Maintaining and updating the internal management system, ensuring customer records are accurate, documentation is processed correctly, and relevant information is recorded.
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Liaising with internal departments, engineers, subcontractors, and customers to ensure clear communication and the smooth delivery of facilities management services.
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Managing multiple priorities in a fast-paced environment while maintaining excellent attention to detail and delivering a high standard of customer service.
The successful candidate will have previous experience in an administrative or office support role and a proven ability to deliver excellent customer service. You will be highly organised, confident using IT systems, and capable of managing a varied workload in a busy environment. Strong communication skills, a proactive approach, and the ability to work both independently and as part of a team are essential.
The role offers a competitive salary of £26,000-£28,000, depending on experience, alongside Monday to Friday working hours and the benefit of free on-site parking.
For a confidential discussion about this opportunity, please submit your most up-to-date CV using the application link or contact Brad Roberts, Senior Recruitment Consultant at Honeycomb, for further information.
If you require any reasonable adjustments during the recruitment process due to a disability, please let us know and we will be happy to support you.
Honeycomb is committed to promoting an inclusive recruitment process and providing equal opportunities for all applicants.
