1st Line Tech Support (Bangor)

Honeycomb are delighted to be working with the Ards and North Down Borough Council to recruit a 1st Line Tech Support. This role will be based in Bangor and is temporary for 3 months.

The Company
The Ards and North Down Borough Council are seeking a 1st Line Tech Support to join their busy Digital Services team. The position will be based in City Hall, Bangor, and is temporary for 3 months. The 1st Line Tech Support will help ensure the smooth running of ICT support, device preparation and deployment, user requests, and related technical tasks.

The Role
As a 1st Line Tech Support you will support users across the organisation, and work alongside the Digital Services team.

Key Responsibilities:

Provide day-to-day support for the Council's ICT and AV systems.

Respond to and troubleshoot IT service desk incidents and requests.

Escalate complex technical issues to second-line support when necessary.

Perform routine system administration tasks.

Install, configure, and maintain hardware and software.

Support the setup and maintenance of audio-visual equipment.

Manage and update user accounts in Active Directory.

Maintain telephone system and switchboard user records.

Assist with ICT asset management and ensure compliance with ICT policies.

Work collaboratively with the Digital Services team, providing cover and support as required while adhering to health, safety, and equality standards.

The Person
Essential Criteria:

Educated to HNC level in an ICT qualification or equivalent

2 years relevant experience

AND

1 years' experience of working on an ICT related helpdesk

1 years' experience of working with Microsoft desktop applications
1 years' experience of hardware troubleshooting

Package and Benefits
This role offers an hourly rate of £17.41 and is based in Bangor. It is temporary for 12 weeks.

£17.41
Temporary for 12 weeks
Full-time hours (36 hours per week)
Immediate start

To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for more information.
Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.
"If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding."