Banking Customer Service Advisor – Newtownards

Honeycomb is delighted to be partnering with a reputable and long-established banking client in Northern Ireland to recruit a Customer Service Advisor for their Newtownards branch on a temporary contract. This role presents a fantastic opportunity to join an organisation renowned for its commitment to customer care and community values.

Role Overview

As a key part of the branch team, you will be the first point of contact for customers, providing a warm and professional service. The position involves assisting with enquiries, processing teller transactions, and handling cash with accuracy and efficiency. This is a full-time role, Monday to Friday, 9:00 am - 5:00 pm.

Key Responsibilities

• Deliver excellent customer service by resolving queries in a professional and approachable manner.

• Process deposits, withdrawals, lodgements, and other cash transactions with accuracy.

• Follow cash handling policies, completing daily reconciliations in line with audit and security requirements.

• Promote banking services and highlight digital or self-service options where appropriate.

• Work collaboratively with colleagues to maintain a supportive and efficient branch environment.

The Person

We are looking for someone detail-focused, with strong customer-facing skills and confidence working with cash and figures.

Essential:

• Experience in a role involving direct customer interaction.

• Accuracy and confidence when working with cash.

• Strong communication and interpersonal skills.

• Ability to stay organised and manage workload effectively.

Desirable:

• Previous experience in banking, retail cash handling, or financial services.

• Full, clean UK driving licence.

Additional Information

Honeycomb is committed to supporting all applicants. If you require adjustments during the recruitment process due to a disability, please let us know. We are proud to be an equal opportunity employer.

How to Apply

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided.

If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

*Please note that due to the current climate, we can't contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present, which is not allowing us to call everyone individually. We thank you in advance for your understanding.*