Customer Service Administrator

Honeycomb is pleased to be partnering with a leading organisation to recruit a Customer Service Administrator for their Cookstown office on a 12-month fixed-term contract. This is an excellent opportunity to become part of a well-established and growing business within a dynamic industry, gaining valuable experience while working as part of a supportive and collaborative team.

The Customer Service Administrator will provide essential support to customers and internal teams, helping to ensure the smooth delivery of day-to-day operations and an exceptional level of service. Key responsibilities will include:

• Serving as a primary point of contact for customers, processing orders, managing amendments, and responding to enquiries in a professional and efficient manner.

• Maintaining accurate customer information and documentation across internal systems, ensuring records remain up to date and well organised.

• Working closely with internal departments, including sales and dispatch, to coordinate customer requirements and support the efficient running of operations.

• Assisting customers with queries relating to products, services, and orders while consistently delivering a high standard of customer care.

• Providing administrative support through accurate data input, document management, and general office administration tasks.

• Managing a varied workload in a busy environment, demonstrating excellent organisational skills, attention to detail, and clear communication throughout.

The ideal candidate will have previous experience in a customer service, administrative, or coordination position and be comfortable managing multiple priorities in a fast-paced setting. Strong communication skills, a proactive attitude, and good IT knowledge are all essential for success in this role.

The successful applicant will receive a salary of £26,000-£28,000, depending on experience, Monday to Friday working hours, and the benefit of on-site parking.

For a confidential discussion about this opportunity, please submit your most recent CV via the link provided or contact Brad Roberts, Senior Recruitment Consultant at Honeycomb.

If you require any adjustments or support during the recruitment process due to a disability, please get in touch with us directly so we can discuss your requirements.