Customer Support Officer – Debt Management

Honeycomb is delighted to partner with a respected and long‑established banking organisation in Northern Ireland to hire a Customer Support Officer on a 3-6-month temporary contract, based in Dunmurry. This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.

The Company

Our client is a respected and long-established banking organisation in Northern Ireland, recognised for its customer-focused approach and commitment to supporting individuals with empathy, professionalism, and care. With a strong local presence and a trusted reputation, the organisation offers a supportive working environment where colleagues are encouraged to deliver excellent service and make a meaningful difference to customers.

The Role

As a key member of the Customer Support Team, you will support customers through telephone‑based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.

• Proactively contacting customers by phone, in writing, and occasionally face‑to‑face to discuss financial solutions.
• Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
• Ensuring all work complies with legal, regulatory, and internal standards, including Consumer Duty.
• Working collaboratively with colleagues and wider business units to share best practice and improve service delivery.
• Developing strong relationships with internal and external stakeholders to ensure a customer‑obsessed approach in every interaction.

The Person

We're looking for someone who is passionate about helping people and skilled at building rapport. You'll bring empathy, excellent communication skills, and the ability to understand individual customer circumstances, often in sensitive situations. You'll be agile in your approach to work and able to navigate a busy and fast‑paced environment.

Essential Criteria

• Experience delivering exceptional customer service within a contact centre environment.
• Strong communication skills, including active listening to understand customers' financial and personal situations.
• High level of empathy and emotional intelligence.
• Ability to work flexibly, prioritise tasks, and deliver at pace.
• Resilience and experience supporting customers, including those in vulnerable situations.

Desirable Criteria

• Previous banking or debt management experience.

Package & Benefits

• £14.56 per hour
• 3-6 month temporary contract based in Dunmurry.
• Opportunity to gain valuable experience with a respected local financial institution.
• Supportive team environment focused on compassion, professionalism, and continuous learning.
• Chance to make a genuine difference by supporting customers through important financial conversations.
• Free on-site parking.

How to Apply

To apply for this role, please submit your CV via the application form provided.

If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.