Helpdesk Administrator

Honeycomb is pleased to partner with a long-standing client in the search for a Helpdesk Administrator to join their team based in Warrenpoint. This is an excellent opportunity to become part of a growing business operating within a fast-moving and engaging industry.

The Helpdesk Administrator plays an important role within the organisation, acting as a central contact point for customers while coordinating maintenance schedules for internal engineers. Key responsibilities include:

• Acting as the first point of contact for customers, responding to enquiries and delivering a high standard of customer support.

• Coordinating and scheduling work for in-house engineers and external contractors.

• Managing and maintaining all documentation related to completed and ongoing works using the internal system.

• Supporting strong communication across departments to help ensure smooth day-to-day operations.

• Demonstrating excellent attention to detail and the ability to work efficiently within a busy and varied environment.

The ideal candidate will have previous experience in a customer-facing or administrative role where strong communication skills were essential. You will be highly organised, able to manage multiple tasks effectively, and comfortable working in a fast-paced setting.

The package for this position offers a salary between £26,000-£27,000, with working hours of Monday to Friday, 9am-5pm. Further details regarding benefits can be discussed directly with Honeycomb.

For a confidential discussion about this opportunity, please submit your updated CV using the link provided or contact Brad Roberts, Senior Recruitment Consultant.

If you require any support or adjustments during the recruitment process due to a disability, please contact us directly to discuss your needs.

Honeycomb is committed to equal opportunities for all applicants.