Mortgage Administrator

Mortgage Administrator

Honeycomb is delighted to be partnering with an established financial services organisation in the recruitment of a Mortgage Administrator. This is an excellent opportunity for an organised and customer-focused administrator to join a professional and supportive team.
The successful candidate will provide comprehensive administrative support to a team of Mortgage Advisers, managing mortgage, protection and general insurance applications from initial submission through to completion.

The Role

Reporting to the Administration Manager, key responsibilities will include:

• Processing mortgage applications efficiently from submission through to offer and legal completion.
• Ensuring all applications are accurate, complete and supported by the required documentation.
• Uploading and maintaining client information accurately on the internal CRM system.
• Monitoring applications and setting appropriate reviews to ensure they progress promptly.
• Liaising regularly with clients, advisers, introducers, lenders and solicitors.
• Providing lenders with additional information and documentation when required.
• Reviewing mortgage offers to ensure all information is correct.
• Processing protection applications through underwriting and policy commencement.
• Liaising with clients, medical professionals and product providers to obtain outstanding evidence.
• Checking protection and general insurance acceptance terms before policies are placed on risk.
• Maintaining clear, accurate and up-to-date notes across all applications.
• Building strong working relationships with advisers, introducers and external providers.
• Following all company procedures, FCA requirements and Treating Customers Fairly principles.
• Escalating any conflicting information or potential compliance concerns to management.
• Supporting senior management with additional administrative duties when required.

The Person

The ideal candidate will have:

• Previous experience within mortgage administration, financial services or another regulated environment.
• Strong administrative and organisational skills.
• Excellent attention to detail and the ability to manage multiple applications.
• Confident communication skills when dealing with clients and external stakeholders.
• A professional, proactive and customer-focused approach.
• The ability to work independently while contributing to a collaborative team environment.
• A good understanding of compliance, confidentiality and data protection requirements.
• Experience using a mortgage or financial services CRM system would be advantageous.

The Package

The successful candidate will receive a competitive salary alongside the opportunity to join a well-established organisation offering a supportive working environment and excellent long-term career development.
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Sam at sam.e@honeycomb.jobs or 02890131227