Band 3 Clerical Officer Omagh (Temp)

Band 3 Higher Clerical Officer - Adult Mental Health Services

Honeycomb is delighted to be working with the Western Health & Social Care Trust to recruit a Band 3 Higher Clerical Officer to join the Adult Mental Health Services team within the Omagh Recovery Team.

Location: Omagh
Contract: Temporary until 24th December 2026
Hours: Full-time, Monday to Friday, 9am-5pm
Hourly Rate: £12.75
Start Date: Immediate start available

This is an excellent opportunity for an experienced administrator or clerical professional to join a busy mental health service, providing high-quality administrative and secretarial support to healthcare professionals. The successful candidate will play an important role in supporting the daily operations of the team, coordinating administrative processes, maintaining accurate patient records and ensuring effective communication across the service.

Key Duties and Responsibilities

• Delivering a comprehensive administrative and secretarial service to the Adult Mental Health team and wider professional staff.
• Managing electronic diaries and coordinating meetings, appointments, venues, travel arrangements and hospitality.
• Preparing and formatting correspondence, letters, memorandums, reports, meeting minutes and PowerPoint presentations.
• Arranging meetings, preparing relevant documentation and taking and distributing minutes.
• Managing incoming and outgoing correspondence, including recording and distributing mail and drafting routine letters.
• Acting as a key point of contact for telephone enquiries, responding appropriately and directing queries to relevant staff.
• Maintaining effective filing systems, brought-forward systems and general office records.
• Updating and retrieving patient information through the PARIS database, including processing admissions and discharges for the Crisis Service.
• Assisting with the collection and collation of statistical information and maintaining monthly audit dashboards.
• Supporting the preparation of departmental policies, reports and other documentation.
• Monitoring stationery supplies, processing requisitions and maintaining stock levels.
• Operating petty cash procedures when required, in accordance with Trust policies.
• Ensuring all patient and staff information is handled sensitively and in line with confidentiality and data protection requirements.

This position would suit someone who enjoys working in a busy healthcare environment and has a strong background in administration and secretarial support. The ideal candidate will be organised, proactive and confident communicating with a range of professionals. The ability to manage competing priorities, work independently and maintain a high level of accuracy is essential.

Essential Criteria

Applicants must meet one of the following qualification and experience pathways:

Option 1:

• A minimum of five GCSEs at grades A-C, including English Language and Maths, or equivalent qualifications or a higher standard of education.
• At least one year's administrative or clerical experience.

OR

Option 2:

• NVQ Level II in Business & Administration, or an equivalent qualification.
• At least one year's administrative or clerical experience.

OR

Option 3:

• At least three years' administrative or clerical experience.

In addition, applicants must demonstrate:

• Practical experience using Microsoft Office applications, including Word, Excel, Outlook and PowerPoint.
• A current full UK-valid driving licence and access to a car upon appointment. This requirement may be waived for applicants whose disability prevents them from driving, provided an alternative form of transport approved by the Trust is available.

Essential Skills and Competencies

Candidates will also be assessed at interview or written assessment on their ability to demonstrate:

• The ability to work effectively as part of a team while also using their own initiative.
• Strong organisational and planning skills, with the ability to prioritise workloads and meet deadlines.
• Effective verbal and written communication skills.
• The ability to manage complex information and produce professional correspondence, reports, minutes and presentations.
• Experience or knowledge of maintaining electronic diaries and coordinating meetings.
• An understanding of patient information systems and the importance of accurate data collection.
• Knowledge and awareness of workplace policies and procedures.
• The ability to handle confidential and sensitive information appropriately.
• Competence in using Microsoft Office packages, particularly Word, Excel, Outlook and PowerPoint.

Desirable Experience

The following experience would be beneficial and may be considered during shortlisting:

• Working knowledge or previous experience of the PARIS patient information system.
• Previous experience working within a mental health setting.

Additional Information

This is a full-time temporary opportunity within the Omagh Recovery Team, working Monday to Friday, 9am-5pm, with the assignment scheduled to finish on 24th December 2026.

The successful candidate will be required to complete an Enhanced AccessNI check; however, the Trust is happy for the successful applicant to commence employment while this check is pending.

Please note that applicants must clearly demonstrate how they meet the essential criteria within their application, as shortlisting will be based on the information provided. The Trust reserves the right to use desirable criteria where necessary.

An Enhanced AccessNI check and health assessment may form part of the recruitment process.

To apply confidentially, please submit your CV via the application link provided. Alternatively, you can contact Niamh Crummey if you require any further information about the position.

If you need any reasonable adjustments or additional assistance during the recruitment process, please let us know and we will be happy to make the necessary arrangements.

Please note that successful candidates may be required to undergo a Basic or Enhanced AccessNI check, with a fee of £18+. Having a previous conviction will not automatically prevent an appointment, and any information disclosed will be treated with the appropriate level of confidentiality.

Honeycomb is committed to providing equal opportunities throughout the recruitment process. Due to the high volume of applications we receive, we may not be in a position to respond to every applicant individually. We would, however, like to thank everyone who expresses an interest in this opportunity.

Honeycomb Privacy Policy