Branch/Operations Manager

Honeycomb is delighted to be working with our client, a market-leading healthcare products business, to recruit for a Branch/Operations Manager on a permanent basis. This is a highly exciting opportunity to join a growing, dynamic business with an exceptional reputation. Operating within a specialist industry, the team are subject matter experts who constantly strive to go the extra mile for their customers.

The role of Branch/Operations Manager is a strategic position, involving day to day management of the businesses stunning retail showroom. You will oversee facilities, sales administration and customer support. Duties include:

• Oversee facilities in terms of general maintenance, cleaning and liaising with property management. Maintaining a high standard across all areas of presentation.
• Build strong cross functional relationships with senior management, field sales team and other colleagues across warehouse function.
• Investigate customer trends and implement proactive marketing strategies to promote business growth via phone, email and other channels.
• Utilising Sage to capture customer and financial information in an accurate manner.
• Using bespoke systems relevant to individual business customers, ensuring correct processes are followed as to not delay payment.
• Staying up to date with relevant product knowledge and being proactive in acquiring new information.
• Maintain a flexible attitude to meet business needs during busy/holiday periods.
• Provide exceptional customer service at first point of contact and ensure that every customer feels at ease as they enter the showroom.
• Promote a partnership approach with external stakeholders in terms of other businesses and not-for-profit organisations, building mutually beneficial relationships.
• Cash handling and management.
• Inventory coordination alongside logistics team, ensuring speed of service.
• Acting as a trusted advisor amongst the team.
• Identify areas for business improvement and be entrusted by senior management to always act as a trusted advisor.

The right person for this role will be a management professional, ideally with experience gained from within a medical/furniture setting. Attitude is paramount for this role and the ability to work with initiative and with purpose.

The package for this role contains a competitive salary and wider opportunities for future growth. Full details can be discussed upon first conversation with Honeycomb.

To speak in absolute confidence about this opportunity & hear more about the package & benefits, please send an up to date CV via the link provided or contact Erin Butler on the details provided.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
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