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Customer Services Advisor (Tourism, Public Sector)

Location: Ballymena, County Antrim

Industry: Public Sector

Salary: Up to £12.05 per hour

Contacts: David McClure, hive@honeycomb.jobs

Job Ref: BBBH46101

Expiry date: 2023-10-23


Honeycomb Jobs is delighted to be working with a Public Sector client, to recruit Customer Advisor for a temporary role based in the Ballymena area.

The Client - The Public Sector organisation is situated in the Ballymena catchment area.

The Role: Credible role reporting to the Visitor Services Officer within Development directorate while assisting the team through office administrative duties.

Duties will include but will not be limited to:

  • Provide a first class level of customer service, with the visitor in mind each and every time.
  • Meet and greet all visitors to the Visitor Information Centre.
  • Deal effectively and efficiently with visitor and local enquiries to the centre in person, via email, social media, and telephone.
  • Operate a range of services including computerised accommodation booking service, retail outlet and ticketing for local events and facilities.
  • Record statistics on a range of topics including income, ticketing, visitor enquiries, stock control and correspondence.
  • Help in planning itineraries, including attractions, transport, accommodation etc.
  • Undertake a range of administrative duties including taking bookings for theatre and arts centre, filing, banking, word processing, brochure sourcing, database maintenance, ordering of stock and stationery items and distribution of literature.
  • Assist in the planning and delivery of events associated with the promotion of tourism.
  • Assist with the preparation and content of tourism publications.
  • Prepare the daily summary of income by category and reconcile to cash takings.
  • Operate a stock control system for retail items.
  • Assist with the pricing, replenishing of stock and merchandising within the retail area of the centre.

The Person

As the successful candidate you will have the following background and experience:

Essential:

  • 5 GCSE Grades A - C or equivalent qualifications in Maths and English Language and 1 year's previous experience in the following areas:
    • Dealing with the general public in a tourism environment;
    • Cash handling and recording in a commercial environment; and
    • General administration experience;
    • Effective use of computerised information management systems and Microsoft Office Applications, including Word, Excel and Outlook.

OR

  • For candidates who do not meet the qualification requirements must be able to demonstrate 3 years' experience in the following areas:
    • Dealing with the general public in a tourism environment;
    • Cash handling and recording in a commercial environment; and
    • General administration experience;
    • Effective use of computerised information management systems and Microsoft Office Applications, including Word, Excel and Outlook.

AND

  • Ability to work unsociable hours on a rota basis and ability to additional hours as required.
  • A full current driving licence valid in the UK and access to a vehicle or have access to a form of transport that enables you to carry out the duties of the post.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact David McClure, Recruitment Consultant at Honeycomb on 02896 207050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs www.honeycomb.jobs

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **

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