Executive Officer II (Temp, Consumer Protection Officer)

Honeycomb Jobs is delighted to be working with our public sector client, to recruit a Consumer Protection Officer at Executive Officer II level on a temporary contract until December 2024 based in Belfast.

The Client - Our public sector client provides free, independent support and advice for individuals and businesses in Northern Ireland in addition to being empowered to investigate complaints over a range of sectors.

The Role: This credible position reports into the Consumer Protection Supervisor. Duties will include but will not be limited to:

• The investigation, resolution and reporting of all consumer-related complaints, especially within given timescales.
• Ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
• Maximise consumer satisfaction with the organisation's complaints function.
• Be the first point of contact for all consumer complaints and protection related issues.
• Liaise with all directorates, in particular Policy teams, on a regular basis and report on the level of consumer complaints.
• Provide complaint trends and communicate lessons learnt, so service levels can constantly be improved.
• Input all complaints expertly onto the organisation's CRM database, reporting and seeing through to completion.
• Escalate all unresolved issues/complaints to the Consumer Protection Supervisor.
• Ensure all organisation policies and procedures relating to customer complaints are followed and are adhered to and documented.
• Be a brand champion for the organisation and promote a positive perception of the organisation to all staff and stakeholders.

The Person

As the successful candidate you will have the following background and experience:

Essential:

• Experience of working in a busy complaint-handling role.
• Experience of complaint resolution.
• Experience of inputting information onto customer databases/CRM systems.
• Experience of liaising with external stakeholders/suppliers.
• Strong oral and written communication skills.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact David McClure, Senior Recruitment Consultant at Honeycomb on 02896 207050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs www.honeycomb.jobs

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **