Skip to content

Investigating Officer (Staff Officer, Public Sector)

Location: Belfast, County Antrim

Industry: Public Sector

Salary: £32328.00 - £33000.00 per annum

Contacts: Claire Connolly,

Job Ref: BBBH34432

Expiry date: 2022-08-14

Honeycomb is delighted to assist our public sector client with a temporary 'Investigating Officer, Staff Officer' campaign, Belfast (hybrid)

The Client: This public sector organisation provides a service with focus to mitigate possible systemic maladministration and/or systemic injustice by Northern Ireland Government departments which have been brought forward in concern via the public.

Currently in the process of going out externally for a permanent campaign, our client is currently seeking an applicably experienced candidate to come in and assist throughout an interim period of 3+ months. Please note that whist the successful temporary candidate is in post, they are eligible to apply for the permanent post.

The Role - Reporting to the Director of Investigations, the main duties of this assessment based post will encompass the following scope:

  • Manage a caseload and other competing priorities while taking personal responsibility for completion of tasks and casework within the office KPIs and service quality standards;
  • Become familiar with and remain informed and updated in relation to all relevant legislation, policy and procedures;
  • Identify the relevant and proportionate lines of enquiry to be followed in assessing and/or investigating any issue/complaint that is allocated to him/her;
  • Collate and analyse large volumes of data and information from a range of sources, and weigh and assess the evidence obtained in order to evaluate its systemic significance and impact;
  • Develop and issue relevant enquiry letters, decision/resolution letters and survey/questionnaires/focus groups in accordance with the Ombudsman's operational procedures and quality standards;
  • Prepare clear and concise evidence based briefings to Senior Investigating Officers in response to allocated investigation actions and research tasks;
  • Draft and issue complex public reports in accordance with the Ombudsman's operational procedures and quality standards;

The Person:

  • Educated to degree level (or equivalent);
  • Ability to exercise sound and balanced judgment and the ability to weigh up advice to draw evidence-based conclusions in handling complex issues in a sensitive and high-profile environment;
  • Experience of dealing with large volumes of information and deciding on the salient points;
  • Experience of drafting detailed written reports;
  • Demonstrable understanding of the requirements of the role;
  • Excellent organisational and planning skills including the ability to manage a complex workload and competing priorities and to work under pressure to tight timescales;


  • Strong analytical skills, including the ability to identify and assimilate relevant facts and evidence and critically examine information and issues to arrive at well-reasoned and appropriate decisions.
  • Identify and interpret relevant legislation, regulations or procedural requirements;

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact David McClure, Specialist Recruitment Consultant of Public & 3rd Sector, Temporary Division at Honeycomb Jobs on 02896 207050.
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equality of opportunity to all.

Looking to hire top talent?
Get in touch today.
Great Place to Work
NI Chamber Members
Cyber Essentials
Belfast Business Promise
Belfast Chamber
Disability Confident
JAM Card
Climate Action Pledge
Retail NI
Tech Talent Charter