Sales and Customer Support Administrator

Honeycomb is delighted to partner with our client, a truly unique and market-leading team building/leisure business, to recruit a Sales and Customer Support Administrator on a permanent basis. This is an exceptional opportunity for an ambitious, customer-focused individual who is keen to build a long-term career. No 2 days are truly the same within this role, making it the perfect position for someone who enjoys variety whilst working in a vibrant environment. Locally owned and with big plans for future growth, there is no better time to join the team and be a part of something special.

Key Duties

• Overseeing the booking process, building relationships with customers from first point of contact via phone and email.
• Managing bookings in the most commercially viable way, prioritising key customers and ensuring all groups whether big or small receive the best possible experience.
• Managing invoicing and assisting with transactional finance tasks as required, including cash handling.
• Gathering key customer information to facilitate future marketing efforts.
• Up selling services and offering bespoke packages to suit the needs of individual groups.
• Being proactive when customers enter the business to greet them and create excitement around their experience.
• Identifying areas for process improvement to facilitate bookings in the most customer-focused way.
• Displaying strong commercial acumen and recognising business opportunities when engaging with customers.
• Managing the administration process to minimise risk for the business and maintain compliance always.
• Providing exceptional customer service.
• Supporting Management with monitoring of KPIs and reporting when required.
• Being safety-focused and conscious of the environment to ensure the facilities are maintained to the highest possible standard.
• Other ad-hoc admin tasks as required.

Personal Specification

• Previous experience gained within an administrative/sales role within a target driven environment.
• Excellent work ethic and attitude, with a willingness to go the extra mile when required.
• Customer service experience and a customer-focused mentality.
• Strong communication and time management skills.
• Ability to manage and prioritise tasks in a commercially sound manner.
• Facilities management experience and an awareness of health and safety.

Desirable Criteria

• Full Driving License
• Trained in First Aid

Benefits

• Company pension
• On-site parking
• Store discount

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Erin Butler, Industry Manager at Honeycomb on 028 96207050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **