Band 3 Administrator Newry (Temp)

Honeycomb is delighted to be partnering with the Southern Health and Social Care Trust to recruit a Trust Home Care Administrative Assistant (Band 3) to join its Adult Community Services team in Newry.

The Role:

As a Trust Home Care Administrative Assistant, you will provide essential administrative support to the Trust Home Care team, helping to ensure the smooth and effective coordination of home care services.

You will play a key role in maintaining staff records, coordinating work rotas and arranging cover for Home Care Assistants. Working closely with Home Care Supervisors, service users, carers and other internal teams, you will help ensure services run efficiently and that any changes or queries are dealt with promptly and professionally.

This is an excellent opportunity for an experienced administrator who enjoys a busy, varied role and is confident managing competing priorities in a fast-paced environment.

Key responsibilities will include:

• Providing administrative support to the Trust Home Care team and acting as a first point of contact for service users, carers and staff.
• Maintaining and updating Home Care Assistant availability records and coordinating staff work rotas.
• Arranging alternative cover for staff absences, including annual leave, sickness and training.
• Liaising regularly with Home Care Assistants and Supervisors to ensure adequate staffing cover and effective service delivery.
• Communicating with service users and carers regarding changes to care arrangements and responding to routine queries.
• Processing payroll information, mileage claims and internal/external invoices accurately and within agreed deadlines.
• Maintaining accurate staff records and ensuring personnel files are kept up to date.
• Using relevant IT systems, including Comcare, SOSCARE, Access and Microsoft Excel, to input, retrieve and report information.
• Assisting with the preparation of statistical information and management reports.
• Supporting general office administration, including maintaining stationery and stock supplies.
• Making Occupational Health appointments and preparing relevant correspondence.
• Identifying and supporting efficient administrative processes within the team.

The Person:

The successful candidate will be an organised and reliable administrator with previous experience in a clerical or administrative role and strong IT skills.

You will have excellent communication and interpersonal skills, with the confidence to deal with telephone enquiries, liaise with a range of stakeholders and manage changing priorities. The ability to work independently, use your own initiative and contribute positively as part of a team is essential.

You will also be comfortable working in a busy environment where accuracy, flexibility and the ability to meet deadlines are key.

Package and Benefits:

• Working Hours: 37.5 hours per week (full-time).
• Pay Rate: £12.75 per hour.
• Location: Newry.
• Working Pattern: Monday-Friday, 9am-5pm, with a 7am-3pm shift on a rotational basis once trained.
• Length: Temporary until February 2027

Essential Criteria:

Applicants must meet ONE of the following qualification and experience routes:

Option 1:

4 GCSEs at Grades A-C, including English Language and Maths, or equivalent/higher qualification, AND at least 1 year's experience in a clerical/administrative role.

OR

Option 2:

At least 2 years' experience in a clerical/administrative role.

In addition, all applicants must demonstrate:

• Experience using Microsoft Office products, including Word and Excel, or equivalent.
• Availability to work between 7am and 5pm on a rota basis.
• A full current driving licence valid for use in the UK and access to a car upon appointment.
• Ability to work effectively as part of a team.
• Ability to use own initiative and work independently when required.
• Good organisational skills, with the ability to prioritise workload and meet deadlines.
• Effective communication skills, both written and verbal.

Please note that an Enhanced Access NI check and health assessment may be required as part of the recruitment process.

If you are an experienced administrator with strong organisational skills, excellent attention to detail and the ability to thrive in a busy environment, we would love to hear from you!