Service Administrator

Honeycomb is pleased to support an excellent, reputable client in the recruitment of a Service Administrator to join their Belfast-based team. This is a fantastic opportunity to become part of a respected organisation that continues to grow and develop within a dynamic and evolving industry.

The Service Administrator will play an important role within the business, acting as a central point of contact for in-house engineers while coordinating work schedules, managing customer relationships, and providing support across day-to-day operational activities.

Key responsibilities include:

• Acting as the main point of contact for in-house engineers, coordinating callouts and scheduled service visits nationwide.

• Managing key customer accounts, ensuring a consistently high level of service and developing strong client relationships.

• Supporting the review and processing of job-related invoices, alongside general billing and administrative duties.

• Managing compliance requirements, maintaining accurate customer records, and uploading or digitising documentation as required.

• Acting as a key contact for clients through telephone and email communication.

• Maintaining clear and effective communication across internal departments to ensure the smooth running of daily operations.

• Demonstrating excellent attention to detail, with the ability to work efficiently and confidently within a busy and varied environment.

The successful candidate will ideally have previous experience in a similar administrative, service coordination, or helpdesk position and be comfortable working in a fast-paced environment. Strong organisational and coordination skills are essential, along with excellent IT proficiency and the ability to manage multiple priorities effectively.

The salary for this role is £26,000-£29,000, depending on experience. The position operates Monday to Friday and also offers on-site parking.

For further information, please get in touch with Brad Roberts, Senior Recruitment Consultant, using the contact details provided.

If you require any reasonable adjustments during the recruitment process due to a disability, please contact us directly to discuss your requirements.

Honeycomb is an equal opportunities employer.